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Viewing the Visitor Previous Conversation

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To view the previous conversations of the visitor,

  1. Launch the Banckle Chat App and click the Visitor Monitoring tab.
  2. From the Online Visitors section, click on the desired visitor's row.
    The visitor's row expands to show the details.
  3. From the visitor's details area, click the Conversations tab.
    The list of all previous conversations of selected visitor displays.

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