From the Offline Messages tab, click the desired offline message.
The contents of the offline message display at the right side.
From the offline message area, select the current language of the offline message.
From the offline message area, select the target language to which you want to translate the offline message.
From the offline message area, click Translate.
The offline message is translated and displayed for you to review.
The application is smart enough to select the source language on its own. This means, even if you do not know the language in which the visitor has sent you the offline message, the source language drop-down displays the language for you. Hence in most cases, you only need to specify the target language.