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Transferring the on going Chat to another Operator

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To transfer an on-going chat session to another operator,

  1. Launch the Banckle Chat App.
  2. On the Live Chat tab, click Transfer.
    The Transfer dialog launches.
  3. On the Transfer dialog, navigate and select the desired Operator.
  4. Enter the transfer reason and click Transfer.
    The request is sent to the selected Operator.
    If the Operator accepts the request, the on-going chat session is seamlessly transferred. And the visitor can carry on the chat session with the new operator.



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