To transfer an on-going chat session to another operator,
- Launch the Banckle Chat App.
- On the Live Chat tab, click Transfer.
The Transfer dialog launches.
- On the Transfer dialog, navigate and select the desired Operator.
- Enter the transfer reason and click Transfer.
The request is sent to the selected Operator.
|If the Operator accepts the request, the on-going chat session is seamlessly transferred. And the visitor can carry on the chat session with the new operator.|