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Transferring an on going Chat Session from one Operator to Another

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To transfer an on-going chat session from one operator to another,

  1. Launch the Banckle Chat App.
  2. On the Supervise tab, click any online operator under Online Operators section.
    The list of online visitors displays with whom an operator is having chat.
  3. Click, on any visitor to view an on-going chat transcript.
    The on-going Chat transcript Screen displays on the right hand side.
  4. Click, Transfer button to transfer the chat session to another operator.
    A Transfer dialog launches.
  5. On the Transfer dialog, navigate and select the desired Operator.
  6. Enter the transfer reason and click Transfer.
    The request is sent to the selected Operator.
    If the Operator accepts the request, the on-going chat session is seamlessly transferred and the visitor can carry on the chat session with the new operator.



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