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Setting up Offline Message Forwarding to Banckle Feedback Forum Community

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To setup the offline message forwarding to Banckle Feedback Forum Community,

  1. From the Banckle Chat home screen, click Settings.
    The Banckle Chat Administrator screen displays.
  2. From the Banckle Chat Administrator home screen, click Message Forward.
    The Message Forward Settings screen displays.
  3. Fill up the following fields:
    • Enable Forward to Feedback: check to enable forwarding the offline messages to Banckle Feedback Forum Community.
    • Feedback User name: enter your feedback user name e.g. email address, name etc
    • Feedback Password: enter the password associated with your e-mail account.
    • Type: select the type for offline message to appear in Banckle Feedback Forum Community.
    • You can read offline message here: enter any keyword to look for a particular message on the given URL.
    • Enable Forward to Email: leave this box unchecked to forward the message to the Banckle Feedback Forum Community.
    • Email will Receive Offline Messages: enter the e-mail addresses on which the offline messages are to be sent.
    • Auto Reply to Visitor: check this to send an automated reply to the visitor.
  4. Click Save.
    The offline message forwarding to Banckle Feedback Forum Community is successfully configured.

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