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Live Chat

Searching within the Chat Transcript

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To search within the contents of the Chat Transcript,

  1. Launch the Banckle Chat App.
  2. From the Live Chat tab, click the Conversation tab.
    The list of previous chat sessions with the selected visitor is displayed.
  3. Click any item from the list.
    The corresponding chat transcript is launched in a dialog.
  4. From the chat transcript dialog, type the string that you want to search and press <enter>.
    The matching string instances are highlighted in the chat transcript.

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