To search within the contents of the Chat Transcript,
- Launch the Banckle Chat App.
- From the Live Chat tab, click the Conversation tab.
The list of previous chat sessions with the selected visitor is displayed.
- Click any item from the list.
The corresponding chat transcript is launched in a dialog.
- From the chat transcript dialog, type the string that you want to search and press <enter>.
The matching string instances are highlighted in the chat transcript.