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Introducing the Ticket Settings Screen

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Introducing the ticket settings screen,

Ticket Settings screen allows you to create tickets against conversations.
Screenshot: Ticket Settings Screen

Ticket settings screen allows you to generate tickets from the following:

  • Create Ticket from offline message: check this box to create ticket against any offline message.
  • Create Ticket from conversation: check this box to create ticket against any online conversation.
  • Reuse Previous Ticket for current conversation: check this box to reuse the already created ticket for current conversation.

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