The Offline Messages Details panel lists the details of an offline message that the visitor leaves behind in case you are unavailable. You can later reply to the visitors query via e-mail. There is also a feature to translate the offline message of the visitor to the language you understand and then reply appropriately.
This includes the following:
Offline Message: the offline message of the visitor while you were unavailable.
Operators Reply: the reply of an operator to the offline message.
Reply Field: enter your reply to the offline message for the visitor.
Reply Button: click to send your reply to the visitor on their provided email address.
Spam Button: click to mark any offline message of the visitor as spam.
Delete Icon: click to delete the Offline Message of the visitor.
Source Language: select the language in which the visitor has left the offline message.
Target Language: select the language in which you understand the visitors offline message.
Translate Button: click to translate the offline message of the visitor.