Introducing the knowledgebase screen,
This screen allows you to create a list of your own knowledgebase Questions & Answers that helps you to answer the customers query more effectively during conversation.
This screen consists of the following areas:
- Edit Your Knowledgebase
- Knowledgebase Search Panel
Edit Your Knowledgebase
You can add your own Questions & Answers by filling up the following fields:
- Question: enter the question in the question field that a customer might ask.
- Answer: enter the answer of the above question in order to reply customer's query more efficiently.
|You can edit your desired Q&A by clicking on it from the list below. Moreover, click Delete button to delete the corresponding Q&A.|
Knowledgebase search Bar
The Knowledgebase search bar allows you to search within your own knowledgebase questions & answers.
|Check Disable Transcript Collector box if you do not wish to add an on-going chat transcript in the knowledgebase Q&A.|