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Live Chat

Integration with Shopify

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Before the Integration

Before you start, you need to make sure that:

  • You do have an online shopping store at Shopify and now want to install Banckle.Chat app on it.

Installation and Activation

This section is for you if:

  • You do not have a Banckle account.
  • You have not defined the department and/or deployment.
  1. Sign into your Shopify Admin.
  2. On the You're about to install dialog, click Install.
    Banckle.Chat - Sign Up page is displayed.
  3. Provide the following information:
    • Email: your email address.
    • Password: your password for the corresponding Banckle account ID.
  4. Click Sign Up For a Free Account.
    The Banckle.Chat for Shopify - Create Department page is shown.
  5. In the Department field, enter the name of the department to which your Live Chat operators belong and click Next.
    The Banckle.Chat for Shopify - Create Deployment page is shown.
  6. In the Deployment area, provide the following information:
    • Deployment: enter the name of the deployment.
    • Title: enter the title of the deployment.
    • Copyright Text: enter the text of the copyright statement.
    • Invite: enter the message that is presented to the visitor in order to invite.
    • Unavailable: enter the message that is presented to the visitor in case the operator is not available.
    • Waiting: enter the message that is presented to the visitor while waiting.
    • Welcome: enter the message that is presented to the visitor as welcome message.
    • Final: enter the message that is presented to the visitor at the end of the chat session.
    • Department: displays the name of the department.
  7. Click Finish.
    Banckle.Chat for Shopify is successfully installed and activated for your shop.
    Once you get the congratulations message you may click your store link to proceed to the store.

This section is for you if:

  • You already have a Banckle account.
  • You have already defined the department and deployment.
  1. Sign into your Shopify Admin.
  2. On the You're about to install dialog, click Install.
    Banckle.Chat - Sign In page is displayed.
  3. Sign In with your Banckle caccount - Select Department, select the required deployment and click Finish
    Banckle.Chat for Shopify is successfully installed and activated for your shop.
    Once you get the congratulations message you may click your store link to proceed to the store.

After the Successful Integration

This section is for you if:

  • You have successfully installed and activated Banckle.Chat App for Shopify at your online Store.
  1. Sign into Banckle.Chat to start chatting with your visitors through Banckle.Chat plugin.
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