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Live Chat

Integration with Joomla

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Before the Installation

Before you start, you need to make sure that:

  • You have downloaded the Banckle Chat Module for Joomla.
  • You do have a Banckle account.
  • You do have a Joomla 1.5/1.6/1.7/2.5/3.0 user with Admin privileges and now want to install the Banckle Chat Module on it.
  • Your Joomla website is hosted over the Internet. Banckle Chat is not recommended if you have your website on localhost, i.e. your local web server on your own machine/PC.
  • You have FTP access of your Joomla website.


Installing the Module

  1. Log into your Joomla website.
  2. From the Extensions menu, click Install/Uninstall.
    The Extension Manager screen is launched.
  3. From the Upload Package File section, click Choose File.
    The open file dialog is launched.
  4. Locate the zipped file for Banckle Chat Module for Joomla and click Open.
    The selected file path is displayed in the Package File field.
    Please make sure that the Module file is zipped.
  5. Click Upload File & Install.
    The selected zipped file is uploaded and installed.
    If you get the warning Failed to move file., please check that you have correct FTP rights for the Joomla website.
    If you get the error Another module is already using directory:, it means that someone has already tried to install the Banckle Chat Module for Joomla on this website and so you need to remove that file first.
  6. On the Extensions menu, click Modules Manager.
    The Modules Manager screen is displayed.
  7. From the Module Name column, click Banckle Chat.
    The Module screen is displayed.
  8. In the Details area, select Yes from the Enabled field.
  9. In the Parameters area, copy the Banckle Chat Widget code in the Banckle Chat Widget Code field and click Save.
    The Banckle Chat Module for Joomla is successfully installed and enabled on your Joomla website.
    For more information about how to copy the Banckle Chat Widget Code please go through Copying the HTML Code for Existing Widget documentation topic.


After the Successful Installation

This section is for you if:

  • You have successfully installed Banckle Chat Module for Joomla at your Joomla website.
  1. Sign into Banckle Apps and then go to the Banckle Chat to start chatting with your visitors through Banckle Chat Module.


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