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How to transfer live chat to another live chat operator

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Access Banckle Chat application and follow below mentioned steps to transfer live chat to another operator:

  1. Click Live Chat option from the left navigation panel. This shows Live Chat page.
  2. During a live chat conversation, click Transfer button available above the SEND button. This shows Transfer Chat to popup.
  3. Select the operator to which you want to transfer the chat from Transfer Chat to popup.
  4. Enter comments in the optional Enter your comment field.
  5. Click Transfer button available on Transfer Chat to popup. This sends a chat transfer request to the selected operator.


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