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How to supervise an ongoing live chat session

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Access Banckle Chat application and follow below mentioned steps to supervise an ongoing live chat session:

  1. Click Supervise option from the left navigation panel. This shows Supervise page.
  2. All ongoing chat sessions are listed under Online Operators section.
  3. Click on any ongoing session. This shows chat session at right side.
  4. Chat session between operator and visitor shown properly in real time.


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