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How to send proactive invitations and see the invitation status

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Access Banckle Chat application and follow below mentioned steps to send proactive invitation and see the invitation status:

  1. Click Monitoring option from the left navigation panel. This shows Visitor Monitoring page.
  2. Click Invite Visitor button available under Action column of Online Visitor List section.
  3. Notification message Your invitation has been sent to the visitor shown. Status changes to Visitor Invited.

  4. Once visitor has accepted the chat request and started conversation, status will change to Visitor is chatting with Operator.
  5. Once visitor ended chat session then status is changed to Invite Visitor.


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