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How to save, print, email and search live chat transcripts

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Access Banckle Chat application and follow below mentioned steps to save, print, email and search live chat transcripts:

  1. Click Transcripts option from the left navigation panel. This shows Transcripts page.
  2. Select a chat transcript from the right panel.
  3. Click Save button. This downloads chat transcript in transcript.htm file.
  4. Click Print button. This shows chat transcript in print preview to print it.
  5. Enter email address in Email Address field and click Send Email button. This sends chat transcript to the specified email address.
  6. Type search string in Type your search here filed and click Search button. All relevant chat transcripts will be filtered/shown properly.


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