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How to respond to a Banckle Chat offline message

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Access Banckle Chat application and follow below mentioned steps to respond to a Banckle chat offline message:

  1. Click Offline Messages option from the left navigation panel. This shows Offline Messages page.
  2. Click an unread offline message. This shows the offline message sent by the visitor and status of the offline message changed to read.
  3. Enter response message in input field and click Reply button. The message will be sent to the visitor’s email address and status will change to replied.
  4. Click Ignore button to ignore the offline message.
  5. Click Mark as Spam button to mark an offline message as spam.
  6. Click Mark as Replied button to mark an offline message as replied.
  7. Click Delete button to delete an offline message. This shows popup alert window with OK and Cancel button. Click OK button to delete the offline message. If you do not want to delete the offline message then click Cancel button.


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