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How to request a chat transfer and end an ongoing live chat session

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Access Banckle Chat application and follow below mentioned steps to request a chat transfer and end an ongoing session:

  1. Click Supervise option from the left navigation panel. This shows Supervise page.
  2. All ongoing chat sessions are listed under Online Operators section.
  3. Click on any ongoing session. This shows chat session at right side.
  4. Click Transfer button. This shows Select an operator to transfer popup with list of online operators.
  5. Select operator from list.
  6. Enter comments in text area.
  7. Click Transfer button. This transfers chat session to selected operator.
  8. Click on any ongoing session. This shows chat session at right side.
  9. Click End Chat button. This shows an alert window with message Are you sure you want to end the ongoing chat session?
  10. Click OK button. This ends chat session and visitor notifies with message The conversation is closed. Operator notifies with message The conversation is forced to end by John. (John is name of operator who was chatting with the visitor)



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