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How to make a live chat widget online on your website

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Access Banckle Chat application and go through the below mentioned checklist to make a live chat widget online on your website:

  1. Banckle Chat operator’s status is Online.
  2. Signed in operator is a member of at least one department. 
    1. Follow below mentioned steps to make an operator a member of the department:
      1. Click Settings option from the left navigation panel. This shows Settings page.
      2. Click Departments available under Managing Widgets section. This shows Departments page.
      3. Select required department from Departments page.
      4. Select the operators you want to add to this department and press Save. The selected operators have become members of the department.
  3. Membership department is linked with the live chat widget.
    1. Follow below mentioned steps to link department to a live chat widget:
      1. Click Settings option from the left navigation panel. This shows Settings page.
      2. Click Widgets available under Managing Widgets section. This shows Widgets page.
      3. Select required widget from Widgets page.
      4. Select General tab.
      5. Select the departments you want to link with the Widget and press Save. The selected departments are linked to the widget.
  4. Correct widget code is being used for Banckle Chat integration.
    1. Follow below mentioned steps to copy Banckle Chat widget code.
      1. Click Settings option from the left navigation panel. This shows Settings page.
      2. Click Widgets available under Managing Widgets section. This shows Widgets page.
      3. Select required widget from Widgets page.
      4. Select Widget Code tab to view live chat widget code.
      5. Copy complete available code including Monitoring Code and Chat Link Code.
      6. Replace your existing chat widget code with the newly copied Banckle Chat widget code in your website.

Note: If you have a 3rd party website like WordPress or Drupal and you are using Banckle Chat plugin for integration. Please disable/deactivate the plugin once. Then enable/activate the plugin and select correct widget during the enable/activation step.

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