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How to insert a canned message response during live chat conversation

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Access Banckle Chat application and follow below mentioned steps to insert canned message response during chat conversation:

  1. Click Live Chat option from the left navigation panel. This shows Live Chat page.
  2. During a live chat conversation, click in the Canned Messages field. This shows Canned Messages menu.
  3. Click down-arrow button available with each canned message. This inserts the canned message into the message compose box/area.
  4. Hit ENTER key or click SEND button to send the canned message to visitor.


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