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How to customize offline behaviour of the live chat widget

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Access Banckle Chat application and follow below mentioned steps to customize live chat widget’s offline behaviour:

  1. Click Settings option from the left navigation panel. This shows Settings page.
  2. Click Widgets available under Managing Widgets section. This shows Widgets page.
  3. Select required widget from Widgets page.
  4. Select Preferences tab.
  5. Select Offline Message. This expands offline message section.
  6. Select Change to offline mode when no operator answer checkbox and select required time duration from drop down list.
  7. Click Save button. This customizes live chat widget’s offline behaviour successfully.


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