Access Keys:
Skip to content (Access Key - 0)
Live Chat

How to configure proactive and automatic live chat invitations

Skip to end of metadata
Go to start of metadata
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.

Log into Banckle.Chat application and follow the steps mentioned below in order to configure proactive and automatic live chat invitations:

  1. Click Settings option from the left navigation panel. This shows Settings page.
  2. Click Widgets option available under Managing Widgets section. This shows Widgets page.
  3. Select the widget linked with your website.
  4. Select Preferences tab.
  5. Select Visitor Invitation option. This expands visitor invitation panel.
    • If you like to automatically invite visitors after a certain time duration, select Automatically invite visitor after checkbox and select time duration from the drop down list.
    • Select device types in Send automatic invitation to these devices panel. Automatic invitations will only be sent to the device types you selected.
    • If you like to pro-actively invite visitors from Monitoring section, select Proactive visitor invitation checkbox.
    • If you like to give option to your website visitors to Accept or Deny invitations, select Send confirm message to visitor (Proactive) checkbox. If this checkbox is not selected, visitors will see Pre-Chat form or Chat window based on your Pre-Chat Form settings.
    • If you like to include or exclude some website pages from invitation delivery, select Enable page specific invitation (Automatic & Proactive) checkbox and provide website page URLs in the Black and white list. The URLs shall have http:// as prefix.
  6. Click Save button. This configures proactive and automatic live chat invitations.

Adaptavist Theme Builder (4.2.0) Powered by Atlassian Confluence 3.3, the Enterprise Wiki