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How to configure Pidgin to chat with website visitors

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Access Banckle Chat application and follow below mentioned steps to configure PSI to chat with website visitors:

  1. Download and Install the Pidgin.
  2. Launch Pidgin.
    The Accounts dialog is launched.
  3. On the Accounts dialog, click Add....
    The Add Account dialog is launched.
  4. On the Basic tab, provide following information:
    • Protocol: set to XMPP.
    • Username: enter your XMPP User Name.
    • Domain: Follow the steps mentioned below to see your XMPP domain.
      • Launch the Banckle Chat.
      • Click Settings button available at left panel. This shows Settings page.
      • Click Browse option available under Marketplace. This shows Marketplace page.
      • Click Install button of XMPP client listed under Browse Plugins section. The XMPP Client settings display.
      • In XMPP Client settings, take a note of XMPP User Name and XMPP Domain.
        Note: Use XMPP Domain as Domain and XMPP User Name as Username in Pidgin account Login Options.
    • Password: enter password.
  5. On the Advanced tab, provide following information:
    • Connect Port: enter 5222.
    • Connect Server:: enter chat.banckle.com.
  6. Click Add.
  7. Set the status as Online and enter password.
    The Pidgin is successfully configured and visitors waiting on your website are displayed in the list.


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