Click Settings option from the left navigation panel. This shows Settings page.
Click Widgets available under Managing Widgets section. This shows Widgets page.
Select required widget from Widgets page.
Select Pre-Chat Form tab.
Select Collect visitor’s name and email checkbox and click Save button. This will show the pre-chat form to the visitor with Name and Email fields. If this option is unchecked, visitors will not be required to enter Name and Email at the start of live chat conversation.