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How to ban a visitor and exclude from monitoring

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Access Banckle Chat application and follow below mentioned steps:

To exclude a visitor from monitoring:

  1. Click Monitoring option from the left navigation panel. This shows Visitor Monitoring page.
  2. Select a visitor listed under Online Visitor List section. This shows details of the visitor.
  3. Click Exclude button. This excludes the visitor from visitor monitoring.
When a visitor is excluded, then live chat visitor monitoring does not list the visitor in the Online Visitors List. The visitor can be included in the list by removing the entry from the Excluded Visitors List.

To ban a visitor from live chat:

  1. Click Monitoring option from the left navigation panel. This shows Visitor Monitoring page.
  2. Select a visitor listed under Online Visitor List section. This shows details of the visitor.
  3. Select Ban tab available in visitor details. This shows Ban tab.
  4. Select radio option of 24 Hours Ban or Forever Ban.
  5. Click Ban this visitor button. This bans the visitor successfully.
When a visitor is banned, then live chat icon appears in Offline state to the visitor. The visitor can still leave offline messages but live conversation will not happen unless the visitor is removed from the Banned Visitors List.

To view Banned and Excluded visitors list:

  1. Click Settings option from the left navigation panel. This shows Settings page.
  2. Click Banned & Exclude available under Miscellaneous section. This shows Banned & Exclude page.
  3. Banned visitors are listed under Banned visitor list.
  4. Click Unban button of a visitor listed under Banned visitor list. The visitor is unbanned and removed from Banned visitor list.
  5. Excluded visitors are listed under Excluded visitor list.
  6. Click Include button of a visitor listed under Exclude visitor list. The visitor is included and removed from Exclude visitor list.


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