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How to add a new live chat operator in a department

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Access Banckle Chat application and follow below mentioned steps to add a new chat operator in a department:

  1. Click Settings option from the left navigation panel. This shows Settings page.
  2. Click Departments available under Managing Widgets section. This shows Departments page.
  3. Select required department available on Departments page.
  4. Add new live chat operator as follow:
    1. Enter user id in User ID field.
    2. Enter password in Password field.
    3. Enter same password in Confirm Password field.
    4. Enter valid email address in Email field.
    5. Click Add User button. This adds new user successfully.
  5. Select checkbox of newly added user and click Save button.
  6. New live chat operator is added in the department successfully.
  7. Operators of a department can be view by clicking Members icon.

Follow below mentioned steps to make an operator become a member of the department:

  1. Click Settings option from the left navigation panel. This shows Settings page.
  2. Click Departments available under Managing Widgets section. This shows Departments page.
  3. Select required department available on Departments page.
  4. Select checkbox of the required operators and click Save button. The selected operator has become a member of the department.


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