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Live Chat

Exporting the Chat Transcript

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To export the chat transcript,

  1. Launch the Banckle Chat App.
  2. From the Live Chat tab, click the Conversation tab.
    The list of previous chat sessions with the selected visitor displays.
  3. Click any item from the list.
    The corresponding chat transcript launches in a dialog.
  4. From the chat transcript dialog, click .
    The File Download dialog launches.
  5. From the File Download dialog, click Save.
    The Windows Save As dialog launches.
  6. From the Save As dialog, browse the location where you want to export the chat transcript and click Save.
    The chat transcript is saved in HTML format at the specified location.
    You must have the rights to save a file at the specified location in order to export the chat transcript.



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