Following is a list of entities used in the canned messages CRUD:
- id: The unique id for this canned message. This is Read Only.
- name: The name of this message.
- text: The text of this message, the text will be inserted into operator's editor.
- shortcut: The shortcut to insert this message. The shortcut must be started with a back slash **.
- active: If the active is false, the message will not be listed in the automatic completion even when the operator has typed the shortcut.