Access Keys:
Skip to content (Access Key - 0)
Live Chat

Editing the Knowledgebase List

Skip to end of metadata
Go to start of metadata
Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.


To edit your knowledgebase list,

  1. From the Banckle Chat home screen, click Settings.
    The Banckle Chat Administrator screen displays.
  2. From the Banckle Chat Administrator home screen, click Knowledgebase.
    The Knowledgebase Settings screen displays.
  3. Click your desired Knowledgebase question or answer.
    By clicking, it allows you to edit the particular field.
  4. Click any where on the screen to save changes.
    Check Disable Transcript Collector box if you do not wish to add an on-going chat transcript in the knowledgebase Q&A.

top

RELATED TOPICS



Adaptavist Theme Builder (4.2.0) Powered by Atlassian Confluence 3.3, the Enterprise Wiki