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Editing the Knowledgebase List

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To edit your knowledgebase list,

  1. From the Banckle Chat home screen, click Settings.
    The Banckle Chat Administrator screen displays.
  2. From the Banckle Chat Administrator home screen, click Knowledgebase.
    The Knowledgebase Settings screen displays.
  3. Click your desired Knowledgebase question or answer.
    By clicking, it allows you to edit the particular field.
  4. Click any where on the screen to save changes.
    Check Disable Transcript Collector box if you do not wish to add an on-going chat transcript in the knowledgebase Q&A.



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