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Creating Ticket from Offline Message

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To create ticket from offline message,

  1. From the Banckle Chat home screen, click Settings.
    The Banckle Chat Administrator screen displays.
  2. From the Banckle Chat Administrator home screen, click Ticket Settings.
    The Ticket Settings screen displays.
  3. Check Create Ticket from Offline Message box to generate the ticket for the visitor's offline message.
  4. Click Save.
    The ticket settings has been saved.

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