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Changing the Miscellaneous Settings

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To change the miscellaneous settings,

  1. From the Banckle Chat home screen, click Settings.
    The Banckle Chat Administrator screen displays.
  2. From the Administrator home screen, click Widgets.
    The Widgets Settings screen displays.
  3. From the Widgets Settings list, Click on the desired deployment row to apply theme.
    The Widget Code tab displays.
  4. Click on the Widget Position & behavior tab.
    The Widget Position & Behavior tab displays.
  5. In this tab, select the following information:
    • Allow Widget to Float: select to enable the widget to float on your website.
    • Choose Live Chat Position: choose your widget position on your website. You can choose between the top right, top left, bottom right, bottom left.
    • Request Visitor Name and Email: select to enable requesting the visitors name and e-mail.
    • Show widget at startup: select this to show your widget at startup of your website.
    • Minimize Widget at startup: select this to minimize your widget at startup of your website.
    • Validate Visitor's email address: select this to validate your website visitors' email addresses.
    • Remember Visitor Name and email: select to remember the name and e-mail address of your website visitors.
    • Forward Chat Transcript to visitor: select this to forward the chat transcript to the visitor after you end the conversation.
    • Track visitor's Typing Text: select this to track the typing text of the visitor for your knowledgebase data.
    • Disable default Department & Deployment: select this to disable the default settings of deployment and department.
    • Only Show Available Departments: select this to show available departments to the visitors.
  6. Click Save.
    The miscellaneous settings are successfully saved.



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