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Live Chat

Changing the Link Appearance for the Existing Widget

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To change the link appearance of the live chat widget,

  1. From the Banckle Chat home screen, click Settings.
    The Banckle Chat Administrator screen displays.
  2. From the Administrator home screen, click Widgets.
    The Widgets Settings screen displays.
  3. From the Widgets Settings list, Click on the desired deployment row to apply theme.
    The Widget Code tab displays.
  4. Click Link Type to select the type of the link.
    The available link types are:
    • Image: select to set the link appearance as an icon only.
    • Text Link: select to set the link appearance as a text link.
    • Image & Text: select to set the link appearance with both the image and the text.
    • Link Text: enter the text that appears beneath the live chat icon.
    • Upload Online and Offline Images: select to enable uploading separate images that appears on your website when you are online and offline.
  5. From the Online Link Image, click Upload File to browse for the image that appears when you are online.
    The selected image displays.
  6. From the Offline Link Image, click Upload File to browse for the image that appears when you are offline.
    The selected image displays.
    You can also select the Online and Offline images from the predefined repository. In order to do so, select the Select Online and Offline Images option. Upon selection, a dialog appears that displays images in pair; for you to select.
  7. Click Save.
    The link appearance is successfully saved for the live chat widget.

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