Banckle is delighted to introduce Banckle CRM, the latest app to join its stable of customer service apps.

Banckle CRM helps sales teams work together to manage deals to progress through the sales pipeline. An at-a-glance dashboard not only shows the size of the pipeline, but gives a snapshot of recent activity, and list tasks. The information you need to be effective is there, as soon as you log in.

Cloud CRM - Access Wherever You Are

Banckle CRM is aimed at SMEs that want to work more effectively. It brings together the tools needed to keep track of deals, contacts and tasks. Because it's a cloud solution, it's accessible all the time: all you need to be productive is an Internet connection and a browser. That means that team members can update colleagues on the outcome of a meeting, or access a customer's contact details, eaqually easily whether in the office or travelling. As with Banckle's other apps, Banckle CRM improves communication so that your customer gets a better experience.

Task Management

Stay on top of what needs to be done to bring the deal in with tasks. Assign tasks to yourself or to colleagues. New tasks show up in the task list and can be displayed in a calendar to help you plan and prioritize.

Contact Management

Banckle CRM incorporates a contact database that keeps deals and contacts in one place. Add contacts, link them to companies and deals, and make sure that everyone involved in the deal can contact the people they need to speak to or email. Adding contacts is fast, and easy, and once they've been added they can be associated with any number of deals.

Keep Track of Email Chains

With Banckle CRM you can send and receive emails from within the app. This means that you can keep track of email chains that relate to a deal, send emails to contacts easily, and make sure that anyone in the team can follow up on a conversation. Instead of keeping important email exchanges in your private inbox, or CCing everyone who could possibly be interested, share conversations. There's no need to set up a new email address because you can link an existing email account to your Banckle CRM account.

Interested?

If your company needs to streamline the sale process, why not try Banckle CRM? It helps teams work more effectively, saves time by keeping all the information related to a deal in one place, and promotes information sharing through its easy-to-use, always accessible interface. Give your customers the service they deserve.

Try Banckle CRM today.

Banckle offers different live chat support applications. Mobile apps help operators to provide live chat support away from their desks, where as Web and Desktop applications provide on desk online customer support options. For desktop integration, Banckle Chat supports Pidgin and PSI, two very popular XMPP Instant Messaging applications. Our team has stabilized and improved this integration feature.

What's New?

Improved Desktop Notifications:
With Banckle Chat integration, both Pidgin and PSI provide complete details about your website visitors right on your desktop. Even if you are busy with any other work, you will find easy to read notifications at the bottom right of your screen. This ensures that you do not miss any important visitor and a potential customer.
Real Time Monitoring and Complete Visitors' Details:
This improvement allows operators to view complete details of online visitors. This helps in having a more informed interaction with visitors and helps convert them into potential leads.

PSI Visitors Desktop Notifications

Interaction between Operators:

A major improvement from the last version is the ability to interact with other operators. At times operators require guidance from supervisors and assistance from their peers. With this feature, desktop XMPP IM support is now more usable and feasible in a scenario where individuals cannot use web application.

Interact with Fellow Operators

We hope you like the improvements. Both these XMPP IM applications are very easy to install. All you have to do is, install Pidgin or PSI. Using configuration details under the Lab tab in the Banckle Chat application, you can easily configure them.

Communicate Via XMPP IM Applications

Please feel free to share your feedback and let us know if you have any suggestions or queries. With your help, we look forward to further improve our services. Stay in touch with our recent updates by signing up to our Banckle Apps Newsletter or visit our Banckle Apps Blog. Thanks for reading!!!

This blog will guide you on how to set up Banckle Chat on Google Sites. Google Sites is a free and easy to use platform to create and share webpages. Banckle Chat, an online customer support application, provides the option to interact with your website visitors and potential customers.

How to Integrate Banckle Chat on Google Sites:

The integration has two parts. a) Prepare Banckle Chat Widget Code; and b) Paste widget code in your Google Site’s template. Please check the following detailed integration steps.

a) Prepare Banckle Chat Widget Code:

1. Log in to the Banckle Chat application.
2. Click Settings and open Widgets.
3. Click Default Widget or any other widget that you have created.
4. Under Widget Code tab, select the Popup Widget option from the Widget Type drop-box.
5. Save widget settings and copy the Banckle Chat widget code.

Prepare and Copy Banckle Chat Widget Code

b) Google Sites integration:

1. Log in to the Google Sites account and open your website.
2. Click Edit Page(s) option on the top right hand side.
3. Click <html> button to view HTML code of your website.


Edit Google Site Webpage and open HTML mode

4. In the HTML edit box, choose an appropriate location for your Banckle Chat widget icon and paste the Banckle Chat widget code.
5. Save page settings.

Banckle Chat Widget Icon - Live on Google Sites

Thats it Your Banckle Chat integration is complete now. In general, Google sites templates impose limitations that users can not embed Javascript from other sites, however above mentioned steps will ensure that you have a working live chat solution right on your website. This will open a pop-up when your visitors will click on the live chat icon.

Feel free to share your feedback regarding this integration. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, as well as stay tuned for announcements at the Banckle Apps Blog. Thanks for using Banckle apps!

We are pleased to announce that Banckle Campaign has been released for all our customers. Banckle Campaign helps you design, manage and track your email campaigns. It is a simple, intelligent and powerful email marketing utility for creating branded, well-designed newsletters and promotions.
Banckle Campaign empowers you to manage all your multi-channel e-marketing communications such as sending an email newsletter, survey, autoresponder etc. Let’s have a look at Banckle Campaign features:

Create a list

Create your user list and manage the subscribers effectively. You can import the contact list and personalize your marketing for greater results.

Create a list

Design a template

Create your own design template, work on your content, insert images, and style your campaign to make it more powerful.

Create a design template for campaign

Custom template design

Send the campaign

Send simple or complex campaigns with much ease and flexibility. Banckle Campaign gives you a delightful experience of sending the campaign without any hassle.

Send simple or complex campaigns

Track the results

You can track the campaign results via the analytical reports. You can view which individual subscribers viewed the campaign, how many times they opened it, and the date/time that they viewed your campaign.

View the campaign reports

Simple We welcome you all to test these features and let us know about your feedback about Banckle Campaign. We will announce more features soon in our upcoming release.
For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, as well as stay tuned for announcements at the Banckle Apps Blog. Please keep us posted with your valuable feedback at our Banckle Community forum.

We had previously shared about Desk.com integration with Banckle Chat. We are pleased to share this integration has been updated. You can now enjoy the online conversation experience via our live chat software and create support tickets. Desk allows you to stay on top of your support by tracking the owner, priority and status of every customer interaction. Online customer support has always been a key point for Banckle Chat and it has all you need to provide the best customer services to your visitors. The integration of Desk.com and Banckle Chat provides you the platform for live chat support in your website and create a complete support ticket in Desk. Desk.com can easily be integrated with Banckle Chat. Being a chat operator, you can integrate Desk with Banckle Chat and track details about your individual customers as well as groups of customers at a particular company. The following steps are required to install and configure Desk:

Setting Up Desk:

1. Log in to your Desk account.
2. Click Admin.
3. Click Settings.
4. Click API.
5. Add API application.

The information required for configuring Desk at Banckle Chat will be displayed here.

6. Copy all the information, and paste them into the matching fields on the Banckle Chat Settings page.

Configure Banckle Chat Settings:

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click “Marketplace”.

The “Installed” tab shows the plugins that have been already installed.

4. Click “Browse” to see the list of available plugins.
5. Click “Install” button that appears on hovering the mouse over “Desk” option.


Banckle Chat Marketplace

6. Provide the following information.
• Desk Domain.
• Desk Key
• Desk Secret
• Desk Token
• Desk token secret


Configure Desk.com

7. You can also select the Desk rule for ticket creation.
8. Click “Install”.

The tickets are created on closing a live chat session with a customer. As soon as you close the live conversation, Desk ticket is created and a link is displayed. Click the link to open Desk ticket.

Desk case for chat conversation

You can view the ticket details and perform the required operations such as updating case status, viewing chat history, setting up the priority etc. Desk.com provides a variety of features for the Banckle Chat conversations tickets such as ticket management, case filters, case status, business rules etc.

Case Management in Desk.com

The combination of Banckle Chat and Desk yields quality results of improved customer support experience. Getting started with Banckle Chat is easy, sign up now and enjoy the collaboration through the robust and analytic support offered by Desk.com. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, as well as stay tuned for announcements at the Banckle Apps Blog. Please keep us posted with your valuable feedback at our Banckle Community forum.

Our valuable customers always help us in improving our services to provide the best live chat experience. Every business has its own ways to measure the process effectiveness and establish new methods to boost the progress. Banckle Chat, live chat software, has always been successful to come up with innovative and fresh ideas . We are pleased to share that you can integrate Google Analytics with Banckle Chat and measure user interactions with your business across various devices and environments at Google speed and scale.

Google Analytics is a simple and easy-to-use tool that helps website owners measure how users interact with website content. Using Google Analytics with Banckle Chat, you can track a list of events taking place for live chat support on your website. You can monitor how Banckle chat impacts your business by tracking live chats in your Google Analytics account.

Setting Up Google Analytics:

1. Sign up for a Google Analytics account.
2. Once registered, a Tracking ID will be displayed. Copy this ID for Google Analytics configuration.
3. Copy the tracking code (HTML code snippet) to paste onto your pages, so Google knows when your site is visited.

Google Analytics Tracking Code

Configure Banckle Chat Settings:

The following steps are required to install and configure Google Analytics:

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click “Marketplace”.
4. The “Installed” tab shows the plugins that have been already installed.
5. Click “Browse” to see the list of available plugins.


Banckle Chat Marketplace

6. Click “Install” button that appears on hovering the mouse over “Google Analytics” option.
7. Provide Google Analytics ID (Tracking ID).

Note: This tracking ID is only used if you are using a custom tracker, or Google Analytics is not found on your page

8. Click “Install”.

Here you go. You have successfully integrated Google Analytics with Banckle Chat. You can use some very powerful options to get as specific details as you would like in your website tracking.



Google Analytics Report

You can track a list of events taking place on your website  and the traffic against an event. With custom events, you can easily see how  your users are using your application. Examples of events are message received, chat started, typing in a textbox, invitation accepted etc.



Google Analytics Events

Feel free to talk to us in case you have any queries or need help regarding the integration of Google Analytics with Banckle Chat. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, as well as stay tuned for announcements at the Banckle Apps Blog. Please keep us posted with your valuable feedback at our Banckle Community forum.

Banckle Chat is simple to configure and easy to use for your online collaboration requirements . Its intuitive user interface helps you in getting started with online chat experience in no time. Online customer support has always been a key point for Banckle Chat and it has all you need to provide the best customer services to your visitors. We are pleased to share that you can now integrate Fluid Surveys with Banckle Chat and collect the survey responses in real time.

Integrate Fluid Surveys

Fluid Surveys is a simple yet powerful online survey software, the integration with Banckle Chat offers quality results to the customers.

Fluid Surveys can easily be integrated with Banckle Chat through simple steps. Being a chat operator, you can conduct the survey at the end of live chat session. Fluid Surveys allows you to send your surveys to your visitor in a conversation.

How to Configure?

The following steps are required to install and configure Fluid Surveys:

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click “Marketplace”.

The “Installed” tab shows the plugins that have been already installed.

4. Click “Browse” to see the list of available plugins.


Banckle Chat Marketplace

5. Click “Install” button that appears on hovering the mouse over “Fluid Surveys” option.
6. Provide the “Email Address” and “Password” of your account registered at Fluid Surveys.
7. Click “Load Surveys.

A list of available surveys will be accessed from your account.



Configure Fluid Surveys

8. Click “Enable Survey”.
9. Choose the desired survey from the list.
10. Provide the survey message.

The survey message will be shown as a hyperlink to the survey after the conversation ended.

11. Click “Install.

Once Fluid Surveys plugin is installed, you can share the survey with your customer at the end of a live chat session. As soon as you close the conversation, the link of the survey is shared with the customer. On clicking the survey link, the survey is launched in a new window.

Survey Link at the end of chat session

We welcome your feedback and suggestions to improve our products and let us provide you the productive solutions for your live assistance requirements. Feel free to signup for a Banckle account and integrate our chat widget on your website. For the latest news and updates – sign up for the monthly Banckle Apps Newsletter, and stay tuned for announcements at the Banckle Apps Blog. We thank you for reading this post and look forward to your valuable feedback in our Banckle Community forum.

We are pleased to announce that Banckle Chat console language translation is now available for all the Banckle customers. All subscribed customers can benefit from the multilingual feature for the Banckle Chat console. You can choose from a list of available languages and enjoy the same great experience of Banckle Chat in the language of your choice.
The multilingual feature uses Google’s translate service; one of the most comprehensive language translators available. It eliminates the need of translation efforts by you or the support team. All the application sections, buttons, notification messages are translated into the selected language. You can select the desired language via Settings by following the steps given below:

How to use multilingual support?

1. Sign in to Banckle Chat.

Note: If you do not have a Banckle account, click here to sign up for a Banckle account.

2. From the Banckle Chat home screen, click Settings.
3. Click Misc.
4. Choose the desired language.

Note: This setting only changes the Banckle Chat Console language, and is set for each Admin individually.



A list of available languages

5. Click Save.

Note: You need to refresh the page to apply the language.

With just a single click, Banckle Chat console is translated to the selected language effortlessly. Our Banckle Chat team has been continuously putting their efforts to provide you the best solutions for your online customer assistance. The multilingual support is another milestone achieved by Banckle to make our customers happy with best collaboration services.

Banckle Chat console translated to desired language

If you have not subscribed yet, then you are just a step away, because this multilingual feature is included in all Banckle Chat plans without any extra charge. We hope you will like this feature.

For the latest news and updates – join our Banckle Apps Newsletter or visit our Banckle Apps Blog. We thank you for reading this post and look forward to your valuable feedback in our Banckle Community forum.