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    Banckle Collaborator Blog

    Archive for the ‘Marketplace’ Category

    BLC for Drupal 6 – How To

    1. Log-in to Drupal administration area.
      1 drupal6 admin 150x150 BLC for Drupal 6 How To
    2. Need to create a new input format to make sure none of it gets filtered.
    3. Click Site Configuration.
      2 drupal6 site config 150x150 BLC for Drupal 6 How To
    4. Under Site Configurations choose Input formats.
      3 drupal6 input format 150x150 BLC for Drupal 6 How To
    5. Select Add input format at the top.
      4 drupal6 add input format 150x150 BLC for Drupal 6 How To
    6. Fill in the Name for new input format.
      5 drupal6 add input format name 150x150 BLC for Drupal 6 How To
    7. Uncheck all of the checkboxes so that only administrators can use this input format, and there are no filters on it.
    8. Once done, click Save Configuration at the bottom and go back to the Administer page.
    9. Click on Site building.
    10. Click on Blocks.
      6 drupal6 site building 150x150 BLC for Drupal 6 How To
    11. From Blocks click Add block.
      7 drupal6 blocks 150x150 BLC for Drupal 6 How To
    12. Copy Banckle Live Chat widget code.
    13. Paste your Banckle Live Chat widget code into the Block body and fill "Block description".
      8 drupal6 new block 150x150 BLC for Drupal 6 How To
    14. Make sure the input type is set to the new input format created in above steps.
      9 drupal6 new block1 150x150 BLC for Drupal 6 How To
    15. Save the block.
    16. Look for your new block and place it where you want it to be.
      10 drupal6 blocks footer 150x150 BLC for Drupal 6 How To
    17. Press Save Blocks to save.

    Announcing Banckle Live Chat 1.2.2 for WordPress!

    Enhanced collaboration, customer satisfaction and highly productive applications are the ultimate goals of competitive and hardworking teams at Banckle. Our valued customers have always helped us grow in our particular work areas with their feedback and suggestions.

    We are pleased to inform that our Marketplace Team has created and shared an updated plug-in V.1.2.2 of Banckle Live Chat for WordPress. With Banckle Live Chat, you can experience a better collaboration on your WordPress website like never before. Banckle Live Chat for WordPress is very easy to configure, all it requires is download and install the updated plug-in from WordPress plugin directory and start communicating with your WordPress website visitors.

    WordPress Plugin2 Announcing Banckle Live Chat 1.2.2 for WordPress!

    Banckle Live Chat WordPress Plugin 1.2.2

    You can provide live support to customers, provide online demos and conduct live chat sessions through extremely helpful and friendly user interface. With Banckle Live Chat, you can also monitor the visitor’s demographic details, view statistical data and view chat histories for better performance analysis.

    BLC WordPress4 Announcing Banckle Live Chat 1.2.2 for WordPress!

    Banckle Live Chat for WordPress

    A whole new and awesome experience of collaboration via Banckle Live Chat awaits you at your WordPress website. Connect with your peers, visitors or customers and enjoy the improved and well-organized collaboration provided by Banckle Live Chat.

    If you are not a part of Banckle Family, Sign Up now and collaborate with your customers anywhere, anytime via Banckle Live Chat.

    For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter, as well as stay tuned for announcements at the Banckle Collaborator Blog.

    Your feedback helps us improving our ventures, please share your valuable feedback at at our Feedback Forum.

    Announcing Banckle Live Chat for Dolphin!

    Banckle.com has always worked a step ahead to provide the unbeatable services to the customers with its outstanding and exceptionally helpful products. Once again,our skilled and diligent Marketplace Team has put its efforts to take live support to another level for improved collaboration. We are pleased to announce that Banckle Live Chat is now available at Dolphin.

    blc for dolphin Announcing Banckle Live Chat for Dolphin!

    Announcing Banckle Live Chat for Dolphin

    You can now collaborate with your visitors in a much better and improved way. Banckle Live Chat helps you to make your visitors a potential customer by providing them the walkthrough of your website, guiding them about your products and encouraging them to make a decision. The customer support is definitely the top priority of a business, and Banckle Live Chat offers the best live support experience to its customers.

    How to install Banckle Live Chat on Dolphin?

    1. Install the Banckle Live Chat plug-in for Dolphin from Github.
    2. Copy the “me” folder from the extracted plug-in folder.
    3. Paste the folder to C: /ProgramFiles/Dolphin/Modules.
    4. Sign in to Dolphin Admin.
    5. Go to Tools, select Banckle Live Chat from the list and click Install.
    6. Go to Modules, click My Banckle.
    7. Activate Banckle Live Chat.
    8. Configure the settings through Banckle Live Chat Settings.
    Dolphin2 Announcing Banckle Live Chat for Dolphin!

    Banckle Live Chat Installed on Dolphin

    With few simple steps of installation, you can experience the productive and powerful features of Banckle Live Chat that take you to an exciting era of live support.

    Feel free to in case you have any queries or need help regarding the installation of Banckle Live Chat plug-in for Dolphin.

    Post your feedback on our official feedback community about your experience of the live chat support on Dolphin. For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter, and stay tuned for announcements at the Banckle Collaborator Blog.

    Access your Banckle Live Chat Dashboard through 3rd Party Platforms

    View Analytical Information on Dashboard using Banckle Live Chat

    Banckle Live Chat has always been up to the mark in providing better experience of customer support and managing the essential information of visitors, traffic sources, and geographical popularity. Every business has its own ways to measure the process effectiveness and establish new methods to boost the progress and Banckle Live Chat has always been successful to come up with innovative and fresh ideas.

    Are you looking for such measures, information and analysis for your business while you are using Banckle Live Chat? Do you often need the summarized view of the geographical popularity of your business? You must have wondered about the website traffic trends and the factors that are driving those trends on your website.

    Banckle Live Chat is indeed an out-of-the-box solution for every such question in your mind. The competent team here at Banckle has always struggled hard to produce effective products with handy and efficient features. Banckle Live Chat has a simple yet and informative home screen and that is the “Dashboard”. At Dashboard, just like an airplane's cockpit, you can view different charts that help you in analyzing the behavior and response of your website visitors.

    Banckle Live Chat is proud to announce Dashboard option in marketplace applications. With Dashboard option in Banckle Live Chat Plug-ins for 3rd party platforms, such as WordPress and Drupal, you can sign in to Banckle Live Chat App from within the plug in/module without leaving the user interface of that 3rd party platform.

    BLC Dashboard Access your Banckle Live Chat Dashboard through 3rd Party Platforms

    Let’s have a look at what Banckle Live Chat Dashboard offers you in order to view the important statistics.

    We use a real time analytic algorithm to create these charts and reports.

    All these reports are calculated according to the data of past 30 days:

    1. Active Visits

    This section displays the number of Online, New and Returned visitors. This is an interactive pie chart, clicking on each slice shows the section name and the latest number of visitors.

    2. Top Pages

    In Top Pages, you can view the pages of your website that have been visited the most by your visitors.

    The number of hits in the given time period is shown against each page link.

    3. Locations

    Locations lists down all the countries and cities that from where your websites has been accessed. You can use this data in visitor’s analysis for a particular location and the traffic generated from there. This can be helpful in managing the localization of those customers, hence providing them the best customer support.

    4. Traffic Sources

    Traffic sources represent the graphical view of different kinds of sources that send traffic to your website.

    The pie-chart is divided into three sections according to the data:

    Referrer: This shows the trend of referrers from other websites to your website.

    Direct: This lists the number of visitors that use a bookmark or URL to visit your website.

    Search: This shows the summary of search criteria used to access your website.

    Dashboard Option in 3rd Party Platforms

    Instead of navigating to other pages, stay right beside your website visitors while having access to all the Banckle Live Chat functions. Once you are signed in, you may interact with your website visitors by clicking on Visitor Monitoring tab. Currently Banckle Live Chat supports this feature for WordPress and Drupal.

    Here is an example of Dashboard option in Banckle Live Chat Plugin for WordPress:

    WP Dashboard11 Access your Banckle Live Chat Dashboard through 3rd Party Platforms

    Similarly you can use Banckle Live Chat Plugin for Drupal to enjoy this same feature.

    Go ahead and respond to the offline messages of your visitors using Offline Messages tab. Check important website statistics on the dashboard tab and perform configuration and customization of your operators, widgets, departments and sound notifications using Settings tab.

    If you are not part of Banckle Live Chat family, no worries. Sign Up now and get hands on experience of exciting and powerful features of live chat and customer support.

    We always welcome your valuable feedback and suggestions on our very own Banckle Community Forum. For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter, and stay tuned for announcements at the Banckle Collaborator Blog.

    Get Banckle Live Chat on your website in Banckle’s style

    Over time, our customer support team has received a number of customers interested in having Banckle Live Chat on their own websites with the same look and feel of the application as we have at the Banckle.com. So here is good news for all the interested customers! Get the Banckle’s style of Live Chat application on your website by following the steps mentioned below.

    Note: If you already have Banckle Live Chat on your website, you can go directly to step-3.

    Step-1: Get your FREE Banckle Account:
    Banckle offers a free account for all the customers with a hassle free signup process. All you need is a valid email address, and you are good to join Banckle Family, which already has 18,974 registered members at the time of writing this blog post.

    Step-2: Setup your Banckle Live Chat account:
    Banckle Live Chat can easily be configured on various platforms. Our User Training and Support team has written comprehensive guides for live chat users and for admins to know and configure all the settings of Banckle Live Chat application. However, to start your own live chat on your website, Banckle does everything by default and all you need is integrating the respective plugins, modules or using the widget code on your website. For downloading our 3rd party integration resources, please visit our marketplace section.

    Step-3: Banckle Live Chat Widget (Online and Offline) Icons:
    Here we have Banckle Live Chat online and offline icons for you to use in your icon library. Right click and save these for your Banckle Live Chat application.

    Banckle Live Chat Online Icon

    Banckle Live Chat Offline Icon

    Banckle BLC Widget Online Icon Get Banckle Live Chat on your website in Banckle’s style Banckle BLC Widget Offline Icon Get Banckle Live Chat on your website in Banckle’s style

    Step-4: Integration of Banckle Live Chat

    • HTML websites: To have Banckle Live Chat in Banckle's style, all you require is the following CSS code along with your HTML widget code.

    1. CSS code: Following style sheet code needs to incorporated in between <head> and <head> tags in your HTML file or you can include in the external CSS file.
      <style type="text/css">
      #banckleLiveChatButton{position: fixed;width: 100px;vertical-align: middle;text-align: center;z-index:999999999 !important;}
      .banckleLiveChatBottomRight{bottom: 0px;right:175px;}
      #banckleLiveChatButton img{width:250px;}
      </style>
      
    2. HTML Widget Code: After you have copied the HTML Widget code from your Banckle Live Chat widget settings, you need to paste your widget code in between <body> and </body> tags.
      <body>
      <div class="banckleLiveChatBottomRight" id="banckleLiveChatButton">
      <!-- PASTE YOUR DEPLOYMENT WIDGET CODE HERE -->
      </div>
      </body>
      
    • 3rd Party Platforms: If you have integrated Banckle Live Chat on your 3rd party platforms, then all you need is following platform specific CSS changes. Banckle Live Chat is designed to adapt to any web site design/template with ease.
    1. Joomla users can put the following code in the parameters section of the Banckle Live Chat module along with widget code.
      <style type="text/css">
      #banckleLiveChatButton{position: fixed;width: 100px;vertical-align:middle;text-align: center;z-index:999999999 !important;}
      .banckleLiveChatBottomRight{bottom: 0px;right:175px}
      #banckleLiveChatButton img{width:250px;}
      </style>
      <div class="banckleLiveChatBottomRight" id="banckleLiveChatButton">
      <!-- PASTE YOUR DEPLOYMENT WIDGET CODE HERE -->
      </div>
      
    2. Other platform users like Blogger, Moodle, Magento and Shopify can simply use the respective classes from the below mentioned positioning options section in the style sheet file of their themes and use the widget code accordingly to have Banckle Live Chat exactly in Banckle’s style.
    • Positioning Options:
      In case you want to position the Banckle Live Chat somewhere else, then here are some more classes which you can use to reposition Banckle Live Chat widget icon on your website. You may specify the location (position) of Banckle Live Chat's floating icon by using any of the following classes:

      • banckleLiveChatBottomLeft
      • banckleLiveChatBottomRight
      • banckleLiveChatTopLeft
      • banckleLiveChatTopRight


    In case you still have any issue or require more information, you can catch us on Live Chat support or send an email to for any inquiries. Please feel free to visit our feedback forum, powered by our very own Banckle Feedback Community and keep us updated with your valuable suggestions. For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter, and stay tuned for announcements at the Banckle Collaborator Blog.

    Banckle announcing Online Meeting application for Android

    In recent past when Banckle announced Live Chat app for Android platform, our valuable Banckle Online Meeting customers desired the same for online meeting application. With our mobile team's efforts we are here to announce Banckle Online Meeting for Android platform. Using our online meeting application, now scheduling your meetings or webinars, coordination with your colleagues and other attendees and managing your e-learning sessions or audio/video conferences is possible right on your Android tablets and smartphones.

    Banckle Online Meeting for Android Banckle announcing Online Meeting application for Android

    Banckle announcing Online Meeting Application for Android

    Salient Features of the Android Application:

    a) Schedule New Meetings: Banckle Online Meeting Android app gives you various options to set meeting duration, enable/disable recording, enter attendees’ emails and set password protection for your upcoming meetings.

    b) Upcoming Meetings: This feature enables you to keep a record of all your upcoming personal and company meetings. Meeting reminder feature further ensures to alert you and your meeting attendees before any upcoming scheduled meetings.

    c) Previous Meetings: This feature gives you a history of all your individual and company level previous meetings and webinars. You can also see the previous attended and hosted meeting sessions.

    Banckle Online Meeting Schedule A Meeting Banckle announcing Online Meeting application for Android

    Schedule a meeting using Banckle Online Meeting Android app

    Banckle Online Meeting Upcoming Meetings Banckle announcing Online Meeting application for Android

    Upcoming meetings shown in the Android app

    Banckle Online Meeting Previous Meetings Banckle announcing Online Meeting application for Android

    Keep records of your previous meetings using the Android app


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    d) Preference/Settings of Meetings: Using meeting preference option, you can set reminder notifications, welcome message and many other important settings for your meeting sessions from your Android mobile device.

    Banckle Online Meeting Preferences and Settings Banckle announcing Online Meeting application for Android

    Android app gives you ability to set your meeting preferences

    Banckle Online Meeting Preferences and Settings 1 Banckle announcing Online Meeting application for Android

    More preference options for your upcoming meetings

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    Mobility @ its best:
    The enormously rich features of this app enable you to have an enhanced online meeting management experience with great mobility. Now scheduling meetings, inviting attendees or keeping track of your upcoming or previous meetings are not burdensome tasks anymore, because Banckle Online Meeting Android app lets you do all these tasks right from the palm of your hand.

    The core advantage of any web conferencing or online meeting solution is increasing the productivity and mobility of its users. Where Banckle Online Meeting web application gives ability to your participants to join a meeting on the go, there we have Banckle Online Meeting Android application facilitating the scheduling, coordination and management of individual and company meetings. Hence you are always a call away from your worldwide meeting attendees and a tap away from managing your meetings.

    Its all FREE:
    The Banckle Online Meeting Android app installs with a single tap, is fun to use & is offered at the best possible price, i.e. FREE! You do not need to pay anything extra for the app other than your Banckle Online Meeting subscription. All you require is signing up for a FREE Banckle account, install the Android app and start managing and conducting your online meeting sessions.

    What's the wait for?...Please install Banckle Online Meeting App for Android right now and start managing your online meeting sessions through your Android phone. Please feel free to visit our feedback forum, powered by our very own Banckle Feedback Community and keep us updated with your valuable suggestions. For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter, and stay tuned for announcements at the Banckle Collaborator Blog. You can also catch us on Live Chat support or send an email to for any inquiries.

    Thanks for all your support!

    Now supporting Moodle 1.9 with Banckle Live Chat

    A good news for Moodle e-learning community!

    Earlier the Banckle Live Chat was recommended for Moodle 2.0 or higher only, but now Banckle Live Chat is also available for Moodle 1.9. This effort of our marketplace team is in response to our valuable customers' interest and Banckle's vision of bringing people together by providing collaborative applications for diverse platforms. Be it your Course Management System, Learning Management System, or Virtual Learning Environment, Banckle Live Chat for online support is there for you.

    Integrate Banckle Live Chat on Moodle 1.9:

    Just as Banckle has always delivered collaborative applications with ease of use and seamless integration, Banckle Live Chat for Moodle 1.9 requires few simple steps and you can start assisting your course attendees and website visitors using Banckle Live Chat application. To perform live support on your learning portal all you require a Moodle website with admin rights and an account with Banckle. You can get your Banckle Live Chat Widget code and simply following the steps mentioned in the documentation, Banckle Live Chat can be integrated on Moodle 1.9.

    moodle1.9 HTML Code Block Contents Now supporting Moodle 1.9 with Banckle Live Chat

    Copy Banckle Live Chat Widget HTML Code in Block Contents

    moodle1.9 BLC button Now supporting Moodle 1.9 with Banckle Live Chat

    Banckle Live Chat for Moodle 1.9 in action!

    This feature rich Live Chat application is also available on handheld devices such as iPhone, iPad and Android which truly assists you in staying in touch with your website visitors and Moodle community even when you are on the go. Contrary to the market live chat apps, Banckle Live Chat application allows you to perform informed, proactive and personalized interaction with website visitors and your course participants.

    Banckle Live Chat for Moodle is perhaps the easiest way to get close to your Moodle based community. Given Moodle's success as the CMS of choice for eLearning programs around the world, Banckle Live Chat fits right in by allowing you to keep track of your portal/website visitors and chat to them interactively - while collecting their system and demographic information!

    Credit goes to our users and customers who have always given us their valuable feedback to improve our applications. Please feel free to visit our feedback forum, powered by our very own Banckle Feedback Community and keep us updated with your valuable suggestions. For the latest news and updates – sign up for the monthly Banckle Collaborator Newsletter, and stay tuned for announcements at the Banckle Collaborator Blog. You can also catch us on Live Chat support or send an email to for any inquiries.

    Perform Online Support on iPad with Banckle Live Chat

    Banckle Live Chat, a feature rich application for online support is now available for iPad [iTunes Link]. It brings an enhanced live chat experience right at your fingertips. Similar to our iPhone version, iPad app has potential to boost your online support ability and it can improve your business through converting your website visitors to customers.

    Here are some of the highlights of Banckle Live Chat iPad app that brings an interactive way of communicating with your website and blog visitors in real-time while you are on the go.

    Detailed Visitor Information
    Banckle Live Chat iPad app interface allows you to see detailed visitor information, such as Email, IP Address, # of Visits to your website, City, Browser, Operating System, Time Zone and Current URL. This enables you to perform more informed and personalized communication with your website or blog visitors.

    Banckle Live Chat Detailed Visitor Information Perform Online Support on iPad with Banckle Live Chat

    Detailed Visitor Information

    Banckle Live Chat iPad app also enables you to know the geographical location of your website visitors.

    Banckle Live Chat Visitor Geographical Information Perform Online Support on iPad with Banckle Live Chat

    Geographical Information of Visitors

    Apple Push Notifications:

    Banckle Live Chat iPad app also ensures to keep you abreast of all the customer support activities through Apple Push Notifications. It notifies you about all new incoming messages, chat invitations and transfer chat requests. This enhances multitasking ability and gives you freedom to enjoy your online support.

    Banckle Live Chat Apple Push Notifications Perform Online Support on iPad with Banckle Live Chat

    Apple Push Notifications

    Categorization of Visitors
    Visitors are categorised in different lists, such as Queue List holds all visitors whom are waiting for chat, Browsing List holds all the visitors simply browsing your website or blog, and Chat List holds all the visitors performing chat with you. Different group by options also improve organization of visitors.

    Banckle Live Chat Interactive Chat Experience Perform Online Support on iPad with Banckle Live Chat

    Interactive and Organized Chat Experience

    Banckle Live Chat iPad app also enables you to store frequently used messages and URLs as Canned Messages and conveniently use them during chat.

    Banckle Live Chat Canned Messages Perform Online Support on iPad with Banckle Live Chat

    Store frequently used messages and URLs as Canned Messages

    Banckle Live Chat has diverse platform integration. Thousands of WordPress, Joomla, Drupal, Moodle, Magento, Blogger, Shopify and interspire Shopping Cart customers are using Banckle Live Chat on their websites, blogs and shopping portals.

    So if you have not joined the Banckle family as yet, we are just a step away. You can also sign up for a FREE account from within the Banckle Live Chat iPad app. With this, we really hope you will like Banckle Live Chat on your iPad! Keep us posted with your valuable feedback on our very own Banckle Community Forum.

    The new and improved Facebook App for Banckle Online Meeting!

    Our recently announced, Banckle Online Meeting’s Facebook App allows you to extend and use functionalities and features like setting up instant Meet Now meetings, Scheduling Meetings, Joining ongoing Meetings, seeing lists of Upcoming and previously conducted History Meetings. All this from within Facebook – and now without even having to sign into Banckle Online Meeting again and again!

    1 The new and improved Facebook App for Banckle Online Meeting!

    Allowing Banckle Online Meeting to be linked to your Facebook account.

    The new recent updates to the previously announced Banckle Online Meeting’s Facebook App – allow you to perform the following actions that greatly reduce the sign in/sign out hassle that was previously witnessed by our users:

    1. You will only be required to enter your Banckle Online Meeting credentials once you allow Banckle Online Meeting to access your information – and after that Facebook will keep that information saved.
    2. You will not be asked to login to Banckle Online Meeting via the App again and again even when you clear your browsing data – unless you sign out from the App itself.

    This Facebook app even lets you view and recast meeting Recordings. Our Banckle Marketplace Apps team has treated it to be a summarized version of the entire scheduling and listing aspect of the app itself. This app reiterates Banckle’s commitment to its Marketplace Apps effort along with announcing that the next versions of our Marketplace Apps will bring added features and functionalities to various platforms and audiences.

    2 The new and improved Facebook App for Banckle Online Meeting!

    Banckle Online Meeting's Facebook App in action!

    From being able to sharing a link on your friends or pages wall, that automatically becomes a Facebook specific widget for Banckle Online Meeting session registration to this! Quite the step forward! We hope that Facebook users will be as generous as users on our other Marketplace fronts and will use and advocate our apps to other users.

    Do give it a try yourself as well! Check out our Banckle Online Meeting App page at Facebook, and do remember to join our Facebook page as well by clicking Like!

    Keep checking the Banckle Collaborator Blog for latest news and updates, and share your feedback at our Feedback Forum.

    Banckle Live Chat, now on your Interspire Shopping Cart!

    The Banckle Marketplace team is on fire! Not literally though! We are covering platform upon platform when it comes to our pilot apps i.e. Banckle Live Chat and Banckle Online Meeting. Banckle Live Chat is now available for Interspire Shopping Cart!

    BanckleLiveChatOnInterspireShoppingCart Banckle Live Chat, now on your Interspire Shopping Cart!

    Banckle Live Chat on your Interspire Shopping Cart based eCommerce websites!

    Interspire Shopping Cart is a feature rich, all-in-one reliable shopping card platform for your ecommerce websites and stores. Any business activity is incomplete when you cannot efficiently conduct live chat sessions with your website visitors and customers & provide them online customer support. This is where Banckle Live Chat comes in, and shines above its competition. It enables you to get more personal, collaborative and social with them and turn each visitor of your online shop into a customer.

    Banckle Live Chat allows you to add a social touch to your website. Communicating with your website visitors and customers in real-time is now all really easy and effortlessly possible. We believe in empowering through simplicity, hence the intuitive interface of this app allows you to effectively perform live chat with website visitors while seeing their demographic location and performing countless other things!

    deployingBanckleLiveChatOnInterspire Banckle Live Chat, now on your Interspire Shopping Cart!

    Easy to Deploy, Easy to Use, Easy to communicate with, Easy to do business!

    To see how easy it is to install, remember to take a look at the instructions on deploying Banckle Live Chat on your Interspire Shopping Cart. You may also see the tutorial below for more details

    Keep providing your feedback, suggestions and ideas at our Feedback Forum, powered by our very own Banckle Feedback Capture.

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