Live Chat

Announcing the Release of Banckle.CRM SDK for PHP

by Masood Anwer

Banckle.CRM

Banckle.CRM is an online customer relationship management application which effectively integrates sales, marketing and customer support functions of your business. With this platform independent web based CRM software, stay in touch with colleagues and customers, manage tasks and contacts, track deals and team performance, get insight into sales pipeline all in one place, in or away from the office on any device.

We are excited to announce the release of Banckle.CRM SDK for PHP. We have made it easier for developers to work with Banckle.CRM Cloud API's in PHP applications. You can work with contacts, deals and tasks using our SDK.

Download

You can download Banckle.CRM SDK for PHP from github by following link.

Configuration

To obtain your API Key, login to http://apps.banckle.com and go to API and Single Sign-On on left. Click the Lock icon to view your API Key. Set API key in Product.php file.

Usage Examples

Generate a new Auth Token

require 'APIClient.php';

// Get $apiKey & $Uri from Products.php and create object of APIClient class.
$apiServer = Product::$banckleAccountUri;
$apiKey = Product::$apiKey;
$apiClient = new APIClient($apiKey,$apiServer);

// Authenticate user & get token
$email = '**********';
$password = '**********';
$body = array('userEmail' => $email, 'password' => $password);
$objAuth = new AuthApi($apiClient);
$result = $objAuth->getToken($body);
$token = $result->authorization->token;

Get all Contacts

require 'APIClient.php';

$apiServer = Product::$banckleCRMUri;
$apiKey = Product::$apiKey;
$apiClient = new APIClient($apiKey,$apiServer);

// Set token
Product::$token = '**********';

$contacts = new ContactsApi($apiClient);
$result = $contacts->getContacts();
print_r($result);

Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you need assistance for Banckle.CRM application. Feel free to provide your valued feedback on Banckle Community Forum.

Live Coverage Report, Direct CRM Email Links and Custom Ticket Fields released this month

by Shahzad Ashraf

During this last month, we have added many new features to our applications and also improved existing features. The following release notes for each application provide an easy to digest overview of changes during September 2014

Banckle.Chat

New Features

- Live Chat Coverage Report  View when your Banckle.Chat live website widget is online or offline plus operator presence in a graphical form.
- Department Information Panel  View department information on dashboard, showing online/offline operators and number of linked widgets.

Improvements

- Weekly Report Settings  Improved weekly report settings UI to make it more streamlined with app settings UI options.
- Visitor Name and Department Information  Reduced space between visitor and department names in live chat window.
- Transcript Tab Sorting  Allow users to sort transcripts based on any available field.
- Focus Banckle.Chat Tab Upon Clicking Browser Notifier  Shift focus to Banckle.Chat tab upon clicking cross-browser notifier.

Bug Fixes

- Widget Automatically Turns To Offline State
- Resizing Transcript Columns in Firefox
- Same Missed Chat Appears Twice in Internet Explorer When Widget is in Pop Up Mode
- Visitor Asked to Standby Upon Refreshing Page After Chat Request is Accepted
- Coverage Report Line Graph Displays Ahead of Actual Time
- Close Chat Form in Pop Up Widget Fails to Sync End Chat on Operator Side
- Cancel Button in Weekly Report Settings Panel Fails to Leave The Page
- Transcripts No Longer Show Translated Text
- Top Pages Report in Dashboard Tab is Not Displaying Data
- Fail To Save Department Order Change
- Issues With Android App
- Transcript Checkbox Appears Half in Firefox and Internet Explorer
- Unable To Close Live Chat Window
- Unable To Use XMPP Client
- Department Name Text Field is Too Large
- Missed Chat Table Fields Are Too Big
- Busy Status Image Shows as Offline in Preview
- High Charts Link is Visible on Chat Analysis and Coverage Reports UI
- Transcript Search Fails To Show Entries
- Transcript Advanced Search Start Date Issue

Banckle.Meeting

Bug Fixes

- Service Polling and Web-socket Merging

Banckle.CRM

New Features

- Direct Links For CRM Emails  A permanent link assigned to each email in Banckle.CRM for agents to access email information outside of CRM.
- Delete Multiple Emails  Users can select or delete multiple (all, some or one) CRM emails.

Improvements

- Create Duplicates of Contacts  Ability to create duplicates of contacts in contact capture form to accommodate contacts with same last name.
- Email Replies Include Email Chain  Trial of previously exchanged messages available while replying to an email.
- Add Forward Capability to Email  Forward emails to contacts along with replying to received CRM emails.
- Clickable URLs In Notes  Added feature to make all URLs appearing in Notes click-able.
- Clickable Tasks On The Home Dashboard  Added feature to make Tasks appearing under Dashboard click-able.
- Purge Inbox Emails  Feature setting to purge mailbox added, also allowing users to re-sync manually.
- Add List of Users To Send Notifications  Contact form admins can add a list of users to send email notifications to.

Bug Fixes

- Banckle.CRM is Not Retrieving The Contact's Email Address From Banckle.Chat When a Contact Is Forwarded and Created
- It Takes Too Long To Sign Into Banckle.CRM From App Dashboard
- Emails Not Associating With Deals
- Styles In Sent Email Changed Unexpectedly From Draft View
- Lazy Load In Emails Tab Not Working As Expected
- Excessive CPU And RAM Use On Emails Tab
- No "Add Company" Button In "Create New Person" Organization Drop Down
- Skype Phone Calls Are Not Logged In Activity Feed
- Unable To Remove Deal Stages
- Ghost Deal Stage
- Deal Stages Are Not Reordering
- Deal Page > Add Contact Link Is Incorrect
- Assign Email To Deal - Internal Server Error
- Can't Add A New Contact With No Organization (Tasks)
- Can't Assign Email To Deal
- Emails Don't Have Mailbox Labels
- Can Not Push Transcripts From Banckle.Chat To Banckle.CRM
- Banckle.Account Is Not Notified When User Logs In And Logs Out
- On Log-out Click User Is Not Redirected To The Banckle Dashboard Page
- Handle Timezones Correctly For Meetings

Banckle.Helpdesk

New Features

- Custom Fields in Tickets  Add custom fields in issue tickets for better manageability.

Improvements

- Click-able Mailbox Tabs in Dashboard  Click mailbox tabs for added mailboxes appearing in dashboard to access issue tickets under relevant mailboxes.

Bug Fixes

- User Can't Tag a Ticket After it Has Been Assigned To a Department
- Show Correct Mailbox Signature in Rich HTML Format
- User Can't "Un-favorite" a Ticket
- "Edit" Menu Item in Mailbox Tab Under Dashboard Doesn't Work

Banckle.Campaign

New Features

- Auto-responder Feature  Send emails automatically to your contacts using event based auto-responder feature.
- Banckle.Accounts Synchronization  Improved synchronization with Banckle.Accounts and related workflow.

Bug Fixes

- Emails Always in Sending State
- Test Emails Not Sending
- Reporting Click Stats Not Displaying Correctly
- Show Statistics Feature Not Showing Anything
- AddAllContacts Feature Not Functional
- Extra Dot Added in Campaign URLs

Banckle.Email

Bug Fixes

- Required Header Fields Missing on DKIM Signup

Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you need assistance on your questions about Banckle applications. Feel free to provide your valued feedback on Banckle Community Forums. Thanks for reading!

Use Symfony Bundle to work with Banckle.Chat Rest API’s

by Masood Anwer

Introduction to Symfony

Symfony is a set of PHP Components, a Web Application framework, a Philosophy, and a Community — all working together in harmony. The leading PHP framework to create websites and web applications. Built on top of the Symfony Components. Learn More

Symfony Bundle

A bundle is a directory that has a well-defined structure and can host anything from classes to controllers and web resources. Even if bundles are very flexible, you should follow some best practices if you want to distribute them.

Banckle.Chat

Banckle.chat application is for business websites that provide online customer support and live help in the cloud. For online chat and customer support, an impressive, visible, inviting and well positioned Banckle chat icon adds a great value. The appearance of the icon on your website is very important, hence it should match your website color scheme and overall business branding. Banckle.Chat provides a default set of images for three different statuses of a web chat operator (or agent) which are Online, Busy and Offline.

Banckle.Chat Symfony Bundle

We are happy to announce that Banckle.Chat SDK for PHP can be used inside Symfony applications using Symfony Bundle. Banckle.Chat Symfony Bundle can be downloaded using “Composer” from any of the following places:

Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you need assistance for Banckle Chat application. Feel free to provide your valued feedback on Banckle Community Forum.

Use Laravel Package to work with Banckle.Chat Rest API’s

by Masood Anwer

Introduction to Laravel

Laravel is a web application framework with expressive, elegant syntax. We believe development must be an enjoyable, creative experience to be truly fulfilling. Laravel attempts to take the pain out of development by easing common tasks used in the majority of web projects, such as authentication, routing, sessions, and caching.

Banckle.Chat

Banckle.chat application is for business websites that provide online customer support and live help in the cloud. For online chat and customer support, an impressive, visible, inviting and well positioned Banckle chat icon adds a great value. The appearance of the icon on your website is very important, hence it should match your website color scheme and overall business branding. Banckle.Chat provides a default set of images for three different statuses of a web chat operator (or agent) which are Online, Busy and Offline.

Banckle.Chat Laravel Package

We are happy to announce that Banckle.Chat SDK for PHP can be used inside Laravel application using Laravel Package.
Banckle.Chat Laravel Package can be downloaded using “Composer” from any of the following places:

Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you need assistance for Banckle Chat application. Feel free to provide your valued feedback on Banckle Community Forum.

Banckle.Email Scheduled Downtime – October 04, 2014

by Shahzad Ashraf

Dear Banckle Customers,

Banckle.Email servers are undergoing scheduled maintenance on Saturday, 4th October from 03:00 AM to 04:00 AM CDT (GMT-5).

During this time, Banckle.Email apps and APIs will not be available. Please check back for updates. We apologize for any inconvenience caused.

Regards,

The Banckle team

Spotlight on Banckle.CRM Contact Capture Forms and other news, October 2014

by Shahzad Ashraf
separator 690px Spotlight on Banckle.CRM Contact Capture Forms and other news, October 2014
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Monthly Newsletter
October, 2014
bcrm contact capture forms Spotlight on Banckle.CRM Contact Capture Forms and other news, October 2014
Banckle.CRM extensions and plugins for Joomla and WordPress allow you to place contact capture forms on your website and push contacts directly into Banckle.CRM. Create business leads, follow up with them, close deals and effectively manage your sales pipeline.
find out more Spotlight on Banckle.CRM Contact Capture Forms and other news, October 2014
Product News
separator 630px Spotlight on Banckle.CRM Contact Capture Forms and other news, October 2014
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New: Live Chat Coverage Report
View when your Banckle.Chat live website widget is online or offline plus operator presence in a graphical form.
New: Missed Chat Requests List in Banckle.Chat
List of all chat requests missed by signed-in operators during last seven days available under Monitoring tab; including ability to quick reply to the missed visitor via email from the chat console.
New: Banckle.Chat SDK for PHP
Work with departments, widgets, visitors, configuration, canned messages and many more features in your PHP code using Banckle.Chat SDK for PHP.
New: Forward Emails Option
Now you can forward emails to your business contacts from Banckle.CRM along with sending new emails and replying to received messages.
New: Email Permalinks
Share permanent URLs of email conversations in Banckle.CRM with your colleagues; allowing them to quickly and directly open the conversations you're talking about.
New: Custom Fields in Tickets
Add custom fields for issue tickets in Banckle.Helpdesk for better organizing customer reported concerns.
New: Banckle.Meeting File Upload API
Upload files during an ongoing meeting or before starting your meeting using this API by invoking it in your code.
Update: Banckle.Helpdesk for WordPress
Capture helpdesk tickets in Banckle.Helpdesk directly from your WordPress website using this plugin and assist your customers with their issues.
Update: Banckle.CRM for WordPress
Use this plugin to place a contact capture form on your website that pushes contacts to Banckle.CRM. Organise leads, get in touch with them to work on closing business deals and boosting your sales pipeline.
Coming Soon
  • Banckle.Campaign for Joomla: Send personalized marketing campaigns or design attractive monthly newsletters in Joomla platform using an amazing feature set of Banckle.Campaign, one of the best cloud hosted email marketing applications.
  • Banckle.Campaign for WordPress: Create new campaigns and custom templates, send targeted marketing campaigns or manage user lists and subscribers in WordPress with Banckle.Campaign.
Community Buzz
From The Library
separator 630px Spotlight on Banckle.CRM Contact Capture Forms and other news, October 2014
 
fromLibrary Icon Spotlight on Banckle.CRM Contact Capture Forms and other news, October 2014
How To Add Employees for a Company in Banckle.CRM
Add employees for an existing company in Banckle.CRM to better manage linked accounts. Read More
How To Send Device Based Chat Invitations in Banckle.Chat
Invite your website visitors proactively or automatically based on the device in use. Read More
Feedback
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Questions or Comments?
Do you have any questions or comments about our services? Or any improvement suggestions, please let us know
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Cloud Apps
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Cloud APIs
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Cloud SDKs
Product Releases And Updates
separator 630px Spotlight on Banckle.CRM Contact Capture Forms and other news, October 2014
Banckle.ChatNew: Live widget coverage report, Update: Transcripts panel column sorting, New: Department information panel on dashboard, browser notifications feature enhancements, general fixes and stability improvements. Banckle.MeetingNew: File upload API, general fixes and stability improvements.
Banckle.CRMNew: Emails trail shown in email replies, New: Forward email feature, click-able tasks on dashboard, deals and tasks process enhancements, Banckle.Chat to Banckle.CRM push transcripts feature enhancements, general fixes and stability improvements. Banckle.HelpdeskNew: Add custom fields in tickets, Update: Click-able mailbox tabs in dashboard, general fixes and stability improvements.
Banckle.CampaignNew: Auto-responder feature, reporting features enhancements, improved list management, general fixes and stability improvements. Banckle.Email – General fixes and stability improvements.
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Banckle.Meeting Classical Interface Discontinued

by Shahzad Ashraf

Banckle.Meeting Classical Interface will be discontinued from 6th October 2014. We have been working on improving the HTML5 UI for the past few months to make it feature rich and more use-friendly. With a number of enhancements already added and many more to be introduced in future versions, Banckle.Meeting HTML5 version has permanently taken over from the Classical UI.

Please move all existing meetings to the HTML5 interface or they will be automatically removed from your Upcoming Meetings list after 6th October 2014.

The Banckle.Meeting HTML5 interface is loaded with your favorite app features. And with the addition of WebRTC mode, you can now conduct plugin-free, high quality audio, video, screen sharing and presentation sessions with no dependency on Flash.

Please talk to us for assistance on any relevant concerns or post your queries on Banckle Community Forums, we will be happy to help!

Banckle.Email and Banckle.CRM Scheduled Downtime – September 27, 2014

by Shahzad Ashraf

Dear Banckle Customers,

Banckle.Email and Banckle.CRM servers are undergoing scheduled maintenance on Saturday, 27th September from 7:00 AM to 8:00 AM CDT (GMT-5).

During this time, Banckle.Email and Banckle.CRM apps and APIs will not be available. Please check back for updates. We apologize for any inconvenience caused.

Regards,

The Banckle team

Announcing the Release of Banckle.Chat SDK for PHP

by Masood Anwer

Banckle.Chat

Banckle.Chat for Cloud delivers the best and most affordable way for customer support and monitoring website visitors in real-time without installing anything on your computer. Just signup and start. Banckle.Chat for Cloud API helps you to extend Banckle.Chat for Cloud and integrate it with your own applications.

We are excited to announce the release of Banckle.Chat SDK for PHP. We have made it easier for developers to work with Banckle.Chat Cloud API's in PHP applications. You can work with departments, widgets, visitors, configuration, canned messages and many more features using our SDK.

Download

You can download Banckle.Chat SDK for PHP from github by following below link.

Usage Examples

Please read below examples in order to understand how you can work with SDK in your PHP applications.

Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you need assistance for Banckle Chat application. Feel free to provide your valued feedback on Banckle Community Forum.

Send Device Based Proactive & Automatic Chat Invitations with Banckle.Chat

by Shahzad Ashraf

Live chat customer assistance tools are a reliable and ever increasing mode of customer support. Customers don't need to wait for an email response, they can get all their questions answered on the spot, in real-time. However, a good live chat tool needs an arsenal of productive and easy to use features.

Translation, visitor monitoring, reporting, ability to invite website visitors and demographic details of the visitors are a few of the most important features for an online customer assistance application. Banckle.Chat is one of the most enterprise friendly online customer service apps which includes all of these features and much more.

You can proactively or automatically send live chat invitations to your website visitors using Banckle.Chat. Operators signed into Banckle.Chat can now view which device the visitor is using and invite them based on their business requirements. For instance, a company may have a business policy for sending custom chat invitations (proactive or automatic) to visitors browsing their website on a desktop PC only. No users on a mobile device must be invited or vice versa.

So, for proactive chat invitations, operators can view the device type under Banckle.Chat's Monitoring tab and decide which visitors they should invite. Similarly, automatic chat invitations can be configured to trigger only if website visitor is using the device you specified.

How to Configure Device Based Live Chat Invitations

Automatic Chat Invitations

 - Sign into Banckle.Chat.
 - Click on Settings option from the left navigation panel.
 - Click on Widgets option and then select the widget linked with your website.

Banckle.Chat SelectWidgetsOption 300x147 Send Device Based Proactive & Automatic Chat Invitations with Banckle.Chat

Access Banckle.Chat Widgets

 - In widget settings panel, click on Preferences tab.
 - Click on Visitor Invitation tab to expand it.
 - Enable Automatically invite visitor after option.
 - From the available drop-down, select the time duration after which you wish automatic invitations to be triggered.
 - Select device types for which automatic invitations must be triggered in Send automatic invitation to these devices panel.
 - Click on Save button to apply the changes and start send device based automatic invitations to your website visitors

Banckle.Chat AutomaticDeviceBasedInvites 300x148 Send Device Based Proactive & Automatic Chat Invitations with Banckle.Chat

Configure Device Based Automatic Chat Invites

Proactive Chat Invitations

 - After signing into Banckle.Chat, please click on Monitoring tab from left navigation panel
 - Under Online Visitor List, observe the device type a website visitor is using in Device column and send a Proactive Invitation based on your business policy.

Banckle.Chat ProactiveDeviceBasedInvitation 248x300 Send Device Based Proactive & Automatic Chat Invitations with Banckle.Chat

Device Based Proactive Chat Invitations

Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you have any questions about Banckle.Chat or assist yourself with the online chat documentation for detailed information. Please feel free to provide your valued feedback on Banckle Community Forum. Thanks for reading!

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