- Posted on October 1st, 2014
- Posted on September 26th, 2014
Banckle.Meeting Classical Interface will be discontinued from 6th October 2014. We have been working on improving the HTML5 UI for the past few months to make it feature rich and more use-friendly. With a number of enhancements already added and many more to be introduced in future versions, Banckle.Meeting HTML5 version has permanently taken over from the Classical UI.
Please move all existing meetings to the HTML5 interface or they will be automatically removed from your Upcoming Meetings list after 6th October 2014.
The Banckle.Meeting HTML5 interface is loaded with your favorite app features. And with the addition of WebRTC mode, you can now conduct plugin-free, high quality audio, video, screen sharing and presentation sessions with no dependency on Flash.
- Posted on September 25th, 2014
Dear Banckle Customers,
Banckle.Email and Banckle.CRM servers are undergoing scheduled maintenance on Saturday, 27th September from 7:00 AM to 8:00 AM CDT (GMT-5).
During this time, Banckle.Email and Banckle.CRM apps and APIs will not be available. Please check back for updates. We apologize for any inconvenience caused.
The Banckle team
- Posted on September 23rd, 2014
Banckle.Chat for Cloud delivers the best and most affordable way for customer support and monitoring website visitors in real-time without installing anything on your computer. Just signup and start. Banckle.Chat for Cloud API helps you to extend Banckle.Chat for Cloud and integrate it with your own applications.
We are excited to announce the release of Banckle.Chat SDK for PHP. We have made it easier for developers to work with Banckle.Chat Cloud API's in PHP applications. You can work with departments, widgets, visitors, configuration, canned messages and many more features using our SDK.
You can download Banckle.Chat SDK for PHP from github by following below link.
Please read below examples in order to understand how you can work with SDK in your PHP applications.
- Generate a new Auth Token
- Create a Session
- Working with Departments
- Working with Widgets
- Working with Operators
- Working with Canned Messages
- Working with Configuration
- Working with Visitors
- Working with Excluded Visitors
Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you need assistance for Banckle Chat application. Feel free to provide your valued feedback on Banckle Community Forum.
- Posted on September 22nd, 2014
Live chat customer assistance tools are a reliable and ever increasing mode of customer support. Customers don't need to wait for an email response, they can get all their questions answered on the spot, in real-time. However, a good live chat tool needs an arsenal of productive and easy to use features.
Translation, visitor monitoring, reporting, ability to invite website visitors and demographic details of the visitors are a few of the most important features for an online customer assistance application. Banckle.Chat is one of the most enterprise friendly online customer service apps which includes all of these features and much more.
You can proactively or automatically send live chat invitations to your website visitors using Banckle.Chat. Operators signed into Banckle.Chat can now view which device the visitor is using and invite them based on their business requirements. For instance, a company may have a business policy for sending custom chat invitations (proactive or automatic) to visitors browsing their website on a desktop PC only. No users on a mobile device must be invited or vice versa.
So, for proactive chat invitations, operators can view the device type under Banckle.Chat's Monitoring tab and decide which visitors they should invite. Similarly, automatic chat invitations can be configured to trigger only if website visitor is using the device you specified.
How to Configure Device Based Live Chat Invitations
Automatic Chat Invitations
- Sign into Banckle.Chat.
- Click on Settings option from the left navigation panel.
- Click on Widgets option and then select the widget linked with your website.
- In widget settings panel, click on Preferences tab.
- Click on Visitor Invitation tab to expand it.
- Enable Automatically invite visitor after option.
- From the available drop-down, select the time duration after which you wish automatic invitations to be triggered.
- Select device types for which automatic invitations must be triggered in Send automatic invitation to these devices panel.
- Click on Save button to apply the changes and start send device based automatic invitations to your website visitors
Proactive Chat Invitations
- After signing into Banckle.Chat, please click on Monitoring tab from left navigation panel
- Under Online Visitor List, observe the device type a website visitor is using in Device column and send a Proactive Invitation based on your business policy.
Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you have any questions about Banckle.Chat or assist yourself with the online chat documentation for detailed information. Please feel free to provide your valued feedback on Banckle Community Forum. Thanks for reading!
- Posted on September 20th, 2014
Banckle.Helpdesk is a complete cloud hosted, customer support and web-based ticketing management system. You can work on customer issues, integrate multiple mailboxes, generate detailed activity reports, automate ticket creation, manage contacts, capture tickets from your website and do much more with Banckle.Helpdesk.
We have recently added a number of new features in Banckle.Helpdesk as well as enhancing the existing feature set, making it an even better customer helpdesk tool hosted in the cloud. Some of these features are:
Canned responses let you share instant, pre-defined frequently used messages with the customers. This feature helps improve productivity by speeding up your customer request-response cycle. You can add new canned messages in Banckle.Helpdesk and update or delete existing ones.
Create Customized Departments
Define departments in Banckle.Helpdesk to better manage different types of inquiries from your customers. For example, create a department for Sales related concerns only, and assign operators with relevant skill set to answer those customer queries. Technical queries can be assigned into a different department made specifically for handling technical concerns. With this feature, you can efficiently organize tickets and manage the resources of your team.
Analyze HelpDesk Reports
Banckle.Helpdesk provides a set of summary reports allowing you to generate detailed statistics over a period of time and analyzing different performance aspects of your team. This includes general mailbox, customer and operator summary reports along with date range specific reports giving you an idea of the number of customer issues received as well as how they were worked on.
Easily Define Case-Specific Tags
Tags play an important role in any email-based customer communication. You can use tags in Banckle.Helpdesk to manage your customer issue tickets easily. Create tags to categorize tickets by issue type, product name or version, tags give you more control towards a better managed customer helpdesk solution.
Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you have any questions about Banckle.Helpdesk or assist yourself with the online helpdesk documentation for detailed information. Please feel free to provide your valued feedback on Banckle Community Forum. Thanks for reading!
- Posted on September 19th, 2014
Dear Banckle Customers,
Banckle.Email and Banckle.Campaign servers are undergoing scheduled maintenance on Saturday, 20th September from 1:00 AM to 2:00 AM CDT (GMT-5).
During this time, Banckle.Email and Banckle.Campaign apps and APIs will not be available. Please check back for updates. We apologize for any inconvenience caused.
The Banckle team
- Posted on September 17th, 2014
Dear Banckle Customers,
Banckle.CRM servers are undergoing scheduled maintenance on Friday, 19th September from 11:00 PM to 1:00 AM CDT (GMT-5).
During this time, Banckle.CRM app and APIs will not be available. Please check back for updates. We apologize for any inconvenience caused.
The Banckle team
- Posted on September 2nd, 2014
WebRTC (Web Real-Time Communication) is a World Wide Web Consortium (W3C) API definition that supports voice and video chat as well as P2P file sharing. WebRTC is designed to effectively give users the ability to hold audio or video conversations with each other without requiring a plugin or any additional software to be installed.
Banckle strives to give our valued users the best usage experience by leveraging all latest technologies currently available. Keeping true to this, we are pleased to announce WebRTC support in Banckle.Meeting. Conduct audio conferencing, HD video streaming, file and data sharing, webinars, screen sharing or presentations in a true HTML5 based environment. With the addition of WebRTC support, Banckle.Meeting enables plugin-free real-time-communication through web browsers fully loaded with great audio and video conferencing features.
WebRTC is currently supported on latest releases of Google Chrome, FireFox and Opera web browsers. There is no dependency on the Flash Player for WebRTC-enabled browsers.
How To Enable WebRTC Mode in Banckle.Meeting
- Sign into Banckle.Meeting
- Click on Meet Now option from app Dashboard to start an instant meeting
- Select WebRTC option in meeting information dialog and click Save to enable plugin-free, HTML5 based audio/video conferencing experience with Banckle.Meeting
- After signing into Banckle.Meeting, click on Schedule Meeting option from app Dashboard
- Select WebRTC option on Step 1: Subject and Agenda in Schedule a Meeting Wizard to enable plugin-free, HTML5 based audio/video conferencing experience with Banckle.Meeting
Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you have any questions about Banckle.Meeting or assist yourself with the online meeting documentation for detailed information. Please feel free to provide your valued feedback on Banckle Community Forum. Thanks for reading!
- Posted on September 1st, 2014