Banckle Application Server Scheduled Downtime – February 01, 2015

by Shahzad Ashraf

Dear Banckle Customers,

The Banckle application server (apps.banckle.com) is undergoing scheduled maintenance on Sunday, 1st February 2015 from 01:00 to 01:30 CDT (GMT-5).

During this time, the Banckle application server (app.banckle.com) will not be available. We apologize for any inconvenience caused and we always try to schedule any maintenance at times that will least impact our users.

Thank you for your understanding.

Kind regards,

The Banckle Team

www.banckle.com Scheduled Downtime – January 25, 2015

by Shahzad Ashraf

Dear Banckle Customers,

The Banckle website (www.banckle.com) servers are undergoing scheduled maintenance on Sunday, 25th January from 01:00 to 01:30 CDT (GMT-5).

During this time, the Banckle website (www.banckle.com) will not be available. Please check back for updates. We apologize for any inconvenience caused.

Regards,

The Banckle Team

Banckle.Forums Scheduled Downtime – January 24, 2015

by Shahzad Ashraf

Dear Banckle Customers,

Banckle.Forum servers are undergoing scheduled maintenance on Saturday, 24th January from 01:00 to 01:30 CDT (GMT-5).

During this time, no website visitors will be able to access our technical support forums. Please check back for updates. We apologize for any inconvenience caused.

Regards,

The Banckle Team

Optimized Mailing List and Import Contacts Features, Page Navigation in Operators Chat History and Vanity URL for Cloud Apps Dashboard Released in December 2014

by Shahzad Ashraf

During this last month, we have added many new features to our applications and also improved existing features. The following release notes for each application provide an easy to digest overview of changes during December 2014

Banckle.Chat

Improvements

- Schema-Free Canned Messages Storage  Modifications to storage structure of Canned Messages allowing for storing larger messages too.
- Show Department and Website in Live Chat Transcripts View  History live chat transcripts now show the department selected and web URL of the visitor.
- Page Navigation in Operator to Operator Chat History  Page navigation feature added to chat sessions between logged-in operators.

Bug Fixes

- Widget shows offline when operator is online.
- Same offline message is sent several times.
- iOS and PC have different processes for spam message reply.
- Replied Offline message is not properly handled.
- Search input field position in page visitor monitoring panel.
- Invalid data in Online Time Reports.

Banckle.Campaign

Bug Fixes

- Incorrect JSON string conversion.

Banckle.Email

Improvements

- UI Transition to The Block Grid  Improved app UI components to make them more dynamically responsive.
- Information Icons Redesign and Positioning  Important information icons repositioned to the left panel in the new UI.
- Mailing List and Import Contacts Features Optimization  Updated mailing list and import contacts features to align with the new UI.
- Catch-all-account re-implementation  Enhanced existing functionality of catch-all-account feature according to the updated UI.
- Removed Inconsistency in UI Padding  Made UI padding consistent across various screens and panels.
- Folder Management and Sorting  Updated UI folder management and sorting features.
- Contacts Panel Improvements  Added refinements to sorting and contact management features.

Bug Fixes

- Emails in new web client are not loading.
- Renaming folders not working correctly.

Banckle.Accounts

New Features

- Vanity URL for Apps Dashboard  Customize Banckle Apps URL to one of your choice giving it a completely personalized feel.
- Mail Delivery Management System  A new and improved mail delivery management system implemented for Banckle Apps.

Improvements

- Default Display Name Value  For all new users added under Banckle.Accounts, display name filed will be auto-populated with user's first and last names.

Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you need assistance on your questions about Banckle applications. Feel free to provide your valued feedback on Banckle Community Forums. Thanks for reading!

Enhanced Web Interface and Web APIs in Banckle.Email with other Product News, January 2015 Newsletter

by Shahzad Ashraf
separator 690px Enhanced Web Interface and Web APIs in Banckle.Email with other Product News, January 2015 Newsletter
logo Enhanced Web Interface and Web APIs in Banckle.Email with other Product News, January 2015 Newsletter
Monthly Newsletter
January, 2015
january2015 newsletter Enhanced Web Interface and Web APIs in Banckle.Email with other Product News, January 2015 Newsletter
We have upgraded Banckle.Email to a new, more intuitive web interface. With this also comes enhanced web APIs, making it easier than ever to build your own client with our hosted email API. You can now enjoy faster web mail, improved deliver-ability and new APIs in Banckle.Email. Whether you are using the web UI or invoking Banckle.Email Cloud APIs in your own coding, your favourite web mail server just got better!
try now Enhanced Web Interface and Web APIs in Banckle.Email with other Product News, January 2015 Newsletter
Product News
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New: Customize App Names in Apps Dashboard
Re-brand Banckle Apps names in Banckle.Accounts Dashboard to give it an all-round personalized feel.
Update: Show Selected Department and Visitor Website in Chat Transcripts View
You can now view visitor's selected department and website while reviewing historical chat transcripts in Banckle.Chat.
Update: Page Navigation in Operator to Operator Chat
Page by page navigation support available in Banckle.Chat for operator to operator chat history.
Community Buzz
Our Banckle.Chat app is placed 2nd amongst 23 recommended tools for Live Chat Support at Deutsche-startups.de
Our Banckle.Chat app is recommended for creating a reusable CMS Module at Amityug.org
Banckle.Chat is recommended as the best chat app on a community discussion forum at Irishwebmasterforum.com
From The Library
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How To Use Cross-Browser Notifications in Banckle.Chat
Never miss a customer live request in Banckle.Chat with cross-browser notifications.
Feedback
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Questions or Comments?
Do you have any questions or comments about our services? Or any improvement suggestions, please let us know
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Cloud APIs
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Cloud SDKs
Product Releases And Updates
separator 630px Enhanced Web Interface and Web APIs in Banckle.Email with other Product News, January 2015 Newsletter
Banckle.ChatUpdate: Show selected department and visitor website in transcripts view, Update: Page navigation in operator to operator chat history, offline messaging process upgrades, canned messages feature enhancements, general fixes and stability improvements. Banckle.Meeting – General fixes and stability improvements.
Banckle.Campaign – General fixes and stability improvements. Banckle.EmailNew: Upgraded web-client and enhanced web APIs, Update: Import contacts feature enhancements, catch-all account re-implementation, email reply procedure enhancements, general fixes and stability improvements.
Banckle.AccountsNew: Customize app names in Apps Dashboard, Update: Mail delivery management upgrades, general fixes and stability improvements.  
readBlog ActionButton Enhanced Web Interface and Web APIs in Banckle.Email with other Product News, January 2015 Newsletter visitForum ActionButton Enhanced Web Interface and Web APIs in Banckle.Email with other Product News, January 2015 Newsletter

Improved Live Widget Integration Instructions, Optimized WebRTC Service and Archiving Features released in November 2014

by Shahzad Ashraf

During this last month, we have added many new features to our applications and also improved existing features. The following release notes for each application provide an easy to digest overview of changes during November 2014

Banckle.Chat

New Features

- New Live Chat Widget Images  New widget image designs are available in the widget image library.
- Add Tool-tip For Accept Image in Queue List  Tool-tip added for accept image under Queue List for all new incoming requests from website visitors.

Improvements

- Improved Instructions and Feature Titles in UI  Title and pop over information text improved to provide more information about what the feature does.
- Improved Introductory Email with Chat Code  Email containing live widget code improved to also show information about placing the code in your website.
- Track Visitors Typing Turned on Default  Enabled visitors typing text feature by default.
- Improved Instructions on Where to Place Widget Code  Updated instructions and steps about the placement of live widget code in your website.
- Live Widget Code Re-integration Alert After Modified Widget Settings  Added alert for users if changes to widget settings require updating widget code on user's website.

Bug Fixes

- After changing widget type in widget settings, preview page link doesn't change accordingly.
- File upload from chat widget does not work.
- Visitor file upload causes error.
- Fail to upload files when use expired Box as storage.
- Upgrade banner overlaps with 3rd party app buttons.
- Operator to operator chat history issue.
- Chat widget is hijacking menu links.
- Banckle.Chat timing out - prompting for login.
- Operator cannot input in chat console in IE.
- Some images don't display while co-browsing.
- Display half of the page when co-browsing.
- Chat widget redirecting to Banckle.com.
- Operator showing offline.
- Cannot chat and cannot see visitors online.

Banckle.Meeting

Improvements

- Only Start RTC Service When Meeting is Started  Initiate RTC service only when a new meeting session starts to optimize service workflow and usability.

Bug Fixes

- Can't end a meeting.
- Meeting hanging at 30% on loading meeting room.
- Cannot process recording when user starts recording after video is closed in WebRTC mode.

Banckle.Campaign

New Features

- Add Archiving Feature to Campaigns and Templates  You can now archive your Banckle.Campaign email campaigns as well as campaign templates.

Banckle.Accounts

Improvements

- Improve User Details onload UI  Speed up loading process of User Details screen.
- Improve Users and User Details UX  Enhancements added to the process of viewing User Details in Banckle.Accounts and applying changes as needed.

Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you need assistance on your questions about Banckle applications. Feel free to provide your valued feedback on Banckle Community Forums. Thanks for reading!

Cross Browser Notifications – Manage Live Chat Sessions on Chrome FireFox Safari & IE Browsers

by Shahzad Ashraf

Notifications are one of the core functions of any live customer support software. Since online chat has become an essential tool for customer assistance due to it's rapid response time and no-hassle usage on the customers' part, website visitors around the globe are more keen to use live chat for getting their questions answered than any other mode of customer or sales support.

When it comes to using a similar setup for assisting your website visitors, business owners are always on the outlook for chat apps which offer different types of notifications including sound notifications, visual or desktop notifications, mobile push notifications and email notifications. Notifications allow users to always stay connected to their customers and never miss any live requests or updates.

Cross Browser Notifications Feature Explained

Banckle.Chat supports cross-browser notifications along with sound, visual, email and mobile notifications already available. You can use any popular web browser to sign into Banckle.Chat to offer online customer support for your websites and never miss any visitor live requests. You not only get alerts for incoming live chat requests, but all new messages from visitors during live customer assistance sessions are also displayed on your desktop.

So, even if you are engaged in other important tasks, no customer requests will go unnoticed. And, when assisting multiple customers concurrently, you won't miss a customer message. With the addition of browser notifications feature, Banckle.Chat is offering a truly platform independent, enterprise friendly set of features to it's users.

Supported Browsers

Latest versions of Firefox, Google Chrome and Safari browsers are supported. Internet Explorer does not support HTML5 notifications but you can pin Banckle.Chat page to task bar to view an unread messages indicator in Internet Explorer.

How To Use This Feature

You are not required to enable this feature manually from app settings. It is auto-enabled. When your browser prompts you to confirm if notifications from Banckle.Chat should be allowed, just select allowed, then you'll receive notifications for new requests and messages.

Banckle.Chat BrowserNotifications Chrome EnableOption Cross Browser Notifications – Manage Live Chat Sessions on Chrome FireFox Safari & IE Browsers

Enable Banckle.Chat Browser Notifications

Logged in agents will see the notifier on their desktop for each new live chat request or a new message sent by website visitors.

Banckle.Chat BrowserNotifications Desktop Popup Cross Browser Notifications – Manage Live Chat Sessions on Chrome FireFox Safari & IE Browsers

New Chat Request Notification

Banckle.Chat BrowserNotifications MessageAlert Cross Browser Notifications – Manage Live Chat Sessions on Chrome FireFox Safari & IE Browsers

New Message Notification

Your agents can click a notification popup to jump to the Banckle.Chat browser tab or window open to accept the incoming request and start chatting with your customers.

Banckle.Chat BrowserNotifications AutoFocusTab 1024x213 Cross Browser Notifications – Manage Live Chat Sessions on Chrome FireFox Safari & IE Browsers

Accept Live Chat Request




banckle chat Cross Browser Notifications – Manage Live Chat Sessions on Chrome FireFox Safari & IE Browsers
Sign Up for a FREE Banckle account if you are yet to subscribe. Please talk to us if you have any questions about Banckle.Chat or assist yourself with the online chat documentation for detailed information. Please feel free to provide your valued feedback on Banckle Community Forum. Thanks for reading!

Banckle.Email and Banckle.Campaign Scheduled Downtime – December 04, 2014

by Shahzad Ashraf

Dear Banckle Customers,

Banckle.Email and Banckle.Campaign servers are undergoing scheduled maintenance on Thursday, 4th December from 01:00 to 01:45 CT (GMT-6).

During this time, Banckle.Email and Banckle.Campaign apps and APIs will not be available. Please check back for updates. We apologize for any inconvenience caused.

Regards,

The Banckle Team

Spotlight on Banckle Festive Discount Offer and other news, December 2014

by Shahzad Ashraf
separator 690px Spotlight on Banckle Festive Discount Offer and other news, December 2014
logo Spotlight on Banckle Festive Discount Offer and other news, December 2014
Monthly Newsletter
December, 2014
december2014 newsletter Spotlight on Banckle Festive Discount Offer and other news, December 2014
Create custom enterprise applications using Banckle APIs or get productive right away with our cloud hosted, platform independent online collaboration tools - Banckle Cloud Apps. Save more this holiday season with Banckle and get a 10% discount on all new subscriptions as well as existing subscription upgrades!
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Product News
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New: Archive Campaigns and Templates
You can now archive your Banckle.Campaign email campaigns as well as campaign templates.
Update: File Upload Feature Improvements
Connect file storage provider and authentication UI enhancements.
Update: WebRTC Service Optimization
Improved RTC server stability and screen share service stability.
Update: New Chat Widget Images Available
New widget image designs are available in the widget image library. Try out a new style today.
Coming Soon
- Banckle.Campaign for Joomla: Send personalized marketing campaigns or design attractive monthly newsletters in the Joomla platform using Banckle.Campaign's rich feature set, the best enterprise cloud hosted email marketing application.
- Banckle.Campaign for WordPress: Create new campaigns and custom templates, send targeted marketing campaigns or manage user lists and subscribers in WordPress with Banckle.Campaign.
Community Buzz
- Our Banckle.Chat app is short-listed among the best chat plugins for WordPress blog websites at HowToWebDesign.org
From The Library
separator 630px Spotlight on Banckle Festive Discount Offer and other news, December 2014
 
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How To Monitor Missed Live Chat Requests in Banckle.Chat
View and process all live requests from website visitors which were missed by signed-in agents in Banckle.Chat. Read More
Use Banckle.Chat JavaScript API to Handle Chat Events on Client-Side
Banckle.Chat JavaScript API exposes a huge number of functions that can be implemented to capture and manipulate the information at client-side. Read More
Feedback
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Questions or Comments?
Do you have any questions or comments about our services? Or any improvement suggestions, please let us know
cloud apps Spotlight on Banckle Festive Discount Offer and other news, December 2014
Cloud Apps
cloud apis Spotlight on Banckle Festive Discount Offer and other news, December 2014
Cloud APIs
sdks Spotlight on Banckle Festive Discount Offer and other news, December 2014
Cloud SDKs
Product Releases And Updates
separator 630px Spotlight on Banckle Festive Discount Offer and other news, December 2014
Banckle.Chat – File Upload feature improvements, widget settings process improvements, Update: New widget images incorporated, feature tool tips improvements, Update: Widget code placement instructions, Update: Live widget code re-integration alert after modified widget settings, operator to operator chat history optimization, general fixes and stability improvements. Banckle.Meeting – WebRTC service optimization, general fixes and stability improvements.
Banckle.CampaignNew: Archive campaigns and templates, general fixes and stability improvements. Banckle.Email – General fixes and stability improvements.
Banckle.AccountsUpdate: Users and Roles panel UI and functionality enhancements, New: Apps Dashboard vanity URL functionality, general fixes and stability improvements.  
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Use Banckle.Chat JavaScript API to Handle Chat Events on Client Side

by Ikram Haq

Banckle.Chat JavaScript API

Banckle.Chat JavaScript API exposes a huge number of functionalities that can be implemented to capture and manipulate the information on client side. We recently introduced a list of JavaScript API functions e.g.  Set default visitor information, Send chat invitation automatically, that can be implemented on the client side.

How to Use JavaScript API

It is very simple to code the functionality supported by Banckle.Chat JavaScript API. Go to Banckle.Chat JavaScript API online documentation and choose any of the functions of your need. The introductory paragraph will help you understand the abilities of the function. The code section will guide you about the syntax, parameter to be passed, events raised by execution and information returned in result of execution.

For example:

If you want to minimize the chat window using Banckle.Chat JavaScript API, follow the steps given below:

  • 1.    Go to Minimize Chat Window API documentation page.
  • 2.    Copy the JavaScript code into your web page.
  • 3.    Obtain the Monitoring Code and Chat Link code from Banckle.Chat account.
  • 4.    Replace the following comment lines with Monitoring Code & Chat Link Code.
    1.        i.    <!-- Your Monitoring Code-->
    2.        ii.   <!-- Your Chat Link Code-->
  • 5.    Bind the “minChatWindow()” event.
  • 6.    When “minChatWindow()” event triggers, it executes the API functionality and minimizes the chat window.

Please see Banckle.Chat JavaScript API online documentation for details and examples of all the available API features. Please feel free to reach us if you need assistance via our support forums. We are looking forward for your valuable feedback.

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