Banckle ChatBanckle Chat

Usability

Banckle Chat is equipped with minimalistic, intuitive and light-weight user interface. It is a front-runner when it comes to usability and user-friendliness.

It effectively uses the screen area like a canvas and provides you with the right feature at the right spot. The easy-to-learn placement of controls as well as freedom of customization makes Banckle Chat years ahead of its competitors.

Being a SaaS based application; Banckle Chat is accessible from anywhere at anytime.

Through Banckle's official feedback community our customers keep in touch with us and play a key role in shaping our user-centered applications. Many of the small tweaks in the user interface as well as new features have been incorporated based on requests from our customers just like you.

Features

Customization and Administration

Banckle Chat focuses on delegating control to its users. Using the Admin Console of Banckle Chat you can easily customize most of the features. Its super-easy customization makes the personalization a child’s play. The custom branding is also available with the white-label option. This allows you to change the color and themes of customer-facing dialogs to match that of your business website. You can create departments and assign resources to it. To address your target audience all over the world Banckle Chat supports multiple languages. Powerful APIs are available through which you can fine-tune and tweak the feature to meet your domestic requirements. Insanely customizable themes and user interface elements allow you to creatively present your business to your prospective customers. Banckle Chat widget’s embeddable HTML code makes it very easy and quick for you to make the live chat widget Online on your website. You can even have the Banckle Chat widget floating on your website to make it look cool. Banckle Chat can be configured to forward the offline messages left by your website visitors on to your desired email address. If you are bored with the built-in sound notifications, Banckle Chat allows you to upload new sound notifications in MP3 format.

On top of all the customizations, you can see it live and experience the changes that you have made. Once you are satisfied with the customizations and personalization, you can commit the changes and publish on your website.

Features

Productivity

Productivity is all about how easily and efficiently you can perform a task. Banckle Chat not only allows you to act proficiently but also you have multiple ways to perform various tasks. You can choose the way that best suits your preference.

Through Banckle Chat’s operator-to-operator chat, seamless real-time chat transfer and centralized message repository, your customers always think that they are dealing with a single entity. This also gives confidence as well as brings a sense of cohesiveness and integration among your live chat support team.

Banckle Chat allows you to greet the customers in creative ways and enhance the productivity of operators through pre-defined canned messages. The real-time translations of chat messages make your operators understand and communicate in over 50 languages.

The intelligent customer waiting queue allows your operators to tweak it to give preference to special type of customers (e.g. frequent visitors can be given preference). The effective proactive chat invitation allows you to reach out to customers and lead a sales pitch to seal the deal.

Banckle Chat, through its engaging and productivity oriented user interface encourages your live help agents to lead multiple online customer support sessions in one go. The operators can also receive and reply to the offline messages and also keep them updated through the offline message counter. The basic and advanced searches as well as the filters enable you to look for your required chat session.

You can, not only view the chart and reports but also export them in various formats to share with the team. You can also ban the unwanted IP addresses to visit your website. Marking an offline message as Spam is also the matter of a single click.

All in all, Banckle Chat is marked with productivity and has an astonishingly quicker ROI for its users.

Features

Diversity

Banckle Chat is pretty diversified and covers all major operating systems, browsers, platforms. Which means that you and your customers can access it from anywhere at any time.

Our dynamic engineers keep working very hard to develop new apps, plugins, and modules for third party platforms.

Our customers also contribute with their healthy feedback and many of our features are result of that. Banckle Chat has a dedicated tab named as Lab, that contains cool new features that our development team keeps working on and then place in the Lab tab for our customers to try and provide their feedback about.

Features

Monitoring

Banckle Chat enables you to monitor your business at many levels. Be it monitoring your website traffic in real-time or getting to know the footprints of a particular visitor, Banckle Chat never fails you. This live help tool logs all of your chat sessions for you that you can check anytime. This enables you to learn that how each live chat operator is handling the customers. Moreover, various other parameters are provided for you to gauge the performance of your online customer support staff. You can examine the chat trends to decide that which operator to place in which time slot to deliver best services to your website visitors. Interactive charts and reports are provided to help you graphically monitor stuff. The data representation (bar, pie, line etc) in these charts and reports can be changed as per your likeness. You also have power to export the data in many formats.

Features

Chat

Banckle Chat takes your live chat support experience to the next level. It gives you more control over the way you and your live chat agents interact with your website visitors.

To start with, you can proactively initiate the live chat session with any visitor browsing through your website. Its HTTPS over SSL makes sure that your live chat sessions are absolutely secure.

To enhance productivity and interactivity, you can search for the keywords through on-going chat sessions as well as previous chat sessions.

Even when the chat session is done you can perform a whole lot of interactive operations. The visitor can be presented with a post-chat survey to get valuable feedback. You as well as the visitor can also print, save or email the chat transcript with a single click.

If you are into providing top quality live chat support to your customers, be assured, Banckle Chat is meant for you.

Features

Mobile Support

Banckle Chat is a device-independent application that extends live chat feature anywhere on mobiles. Through Banckle Chat mobile application, you can increase the efficiency of your business as well as the number of customers. With the accessibility through mobile devices, you are always there for your visitors when they need you the most. Carry on with your daily routine chores whether it's a shopping or a long drive, Banckle Chat mobile support provides you with great substitute to your desktop application.

APIs communication through mobiles used to sound a little awkward in the past, but people with very strong minds stayed put and took it as a global challenge. Banckle is always there side-by-side to deal with its current and upcoming diverse challenges. This is where the Banckle Chat makes a difference as you can enjoy the power of live chat through mobile application. Whether you are at your desk or on the go, stay connected with your potential visitors and assist them in a very enhanced way through mobile support. Banckle Chat Mobile Support can be helpful to your businesses in the following manner:

 You can proactively invite your visitors to chat and also respond to the customers' initiated chats/queries.  Multiple live chat sessions at a time, seamlessly transferring to another visitor's chat window to reply.  An enriched live support application for mobile with its flexible and easy-to-use user interface that would help you providing online support more efficiently with instant response to the customers; means customer satisfaction.  Stay tuned with your website audience to provide them live chat support even if you are out there having fun.  Sneak-peak preview of your visitors' messages and other details. For example online surveys, clients statuses etc.

Features

Visitor Interaction and Info

Each visitor on your website brings along a wealth of data and information, which is invisible to the naked eye as well as any mediocre live chat system. But to Banckle Chat every new visitor to your website is an opportunity to collect more and more valuable data and statistics about the demographics and browsing patterns at your website visitors.

Banckle Chat records the visitor information via tracking which pages are being accessed and how much time is being spent on each page by that visitor. This creates a footprint for each visitor through which you can analyze which visitors are potential customers and which pages at your website are the top hits.

Apart from footprints, other technical and demographic details such as IP address, country, city, referrer and search keywords that the visitor used to reach you are also collected.

It also collects email address of each visitor who pings you seeking live help. This makes the customer follow-up very easy.

Banckle Chat is all about empowering you to conduct more personalized interaction with website visitors. All the visitor information being collected enables you to reach out to the visitors with more confidence.

You also have power to ban any visitor from accessing your website for 24 hours period or forever.

You can also know whom are the repeated visitors and also give preference to them while they are waiting in the Banckle Chat intelligent customer waiting queue.

Remember! When it comes to converting a visitor of your website into your loyal customer, Banckle Chat is indeed your best partner.

Features

Support and Reliability

Offering reliable services is one of the key factors for the success of any business. Without reliable and dependable peers, even the most potent teams fail. Banckle considers all of its customers as one big family and it works hard to create a bond of mutual reliability and trust.

Our solutions are for everyone, so we do have a forever free plan for each app in the Banckle Apps Suite

We take our customers very seriously and we are determined to provide them with most reliable and dependable services.

At the same time we keep working hard to provide top quality support. Our dynamic and ever ready support personnel make sure that no query goes unanswered. You can reach us from one of numerous ways to get support, discuss your concerns or provide us your feedback without any time limitation.

We also have huge resource library of formal documentation and video tutorials that is freely available to all our customers. Our official feedback community is also available for you to share your feedback, discuss new feature ideas and requests.

Be it every individual customer, or users of one of our numerous Apps or our entire customer-base, we try our best to keep everyone update. We use various means of communication for it, such as live chat, personalized email, Banckle Blog, Twitter, Facebook, LinkedIn, Official Monthly Newsletter or once in a while our broadcast email.

We put serious efforts to make sure that no surprise is a negative surprise for our customers.

Features

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