Mobile Apps for Live Chat

A device-independent application that extends online chat support feature
anywhere through mobile devices.

On The Move, Take Banckle.Chat App With You!

On The Move, Take Banckle.Chat App With You!
 
Increase the efficiency of your business as well as the number of customers.
Entertain your customers on the go using Banckle.Chat App mobile apps for iPhone, iPad and Android devices.
 

Diverse Marketplace Support

Your live chat solution for all major operating systems, browsers and
platforms offering you ease of use and access.
 
 
Use on All Popular Content Management Systems (CMS)

Use on All Popular Content Management Systems (CMS)


  • An ever growing arsenal of Marketplace apps.
  • Offer your customers live chat solution using Banckle.Chat App on popular third-party platforms including WordPress, Joomla, Moodle, Drupal, Shopify, Magento, Blogger, Interspire Shoping Cart and more.
 
 
 
 
 
Fantastic XMPP Support
 

Fantastic XMPP Support


  • Use supported XMPP clients (PSI & Pidgin) and provide online chat solutions to your customers from your desktop.
  • No limitation of using the web interface all the time.
 
 
 

Visitor Monitoring and Tracking

Monitor your website traffic in real-time and view footprints of the visitors.
 
 
Real Time Visitor Monitoring
 

Real Time Visitor Monitoring


  • View the list of visitors browsing your website in real-time.
  • Availability of important information related to visitors including IP address, access time and duration of time spent on your website.
 
 
 
Keep An Eye on Your Website Traffic Sources
 

Keep An Eye on Your Website Traffic Sources


  • View visitor's referrer information to know the sources you are getting the website traffic from.
  • Improve marketing strategies and product listings on referring websites.
 
 
 
View Visitors Demographical Information
 

View Visitors Demographical Information


  • Access demographical details about each visitor such as the country, the city, the language or the time zone.
  • Get a complete picture of visitor backgrounds and work your business policies accordingly.
 
 
 
Maintain a History of Your Live Discussions
 

Maintain a History of Your Live Discussions


  • Maintain a history of customer interactions using the live chat support sessions history feature.
  • Save, print or email the live session contents as required.
  • Search through previous chat sessions to find a specific customer request and view its contents.
 
 
 
Track Visitor Footprints and Know Their Requirements
 

Track Visitor Footprints and Know Their Requirements


  • Follow visitor footprints to know exactly what your visitors are looking for on your website.
  • Know your customers' requirements using this live chat visitors tracking function and help them efficiently.
 
 
 

Reporting and Analysis

Collect and analyze important operator as well as visitor data in form of interactive reports.
 
 
Interactive Reporting
 
 
 

Interactive Reporting


  • Presentation of various available reports and charts in an eye-catching manner.
  • A number of different types of reports collect very useful operator related information for improving overall productivity of your online chat solution.
  • Weekly performance reports of your team delivered to your inbox.
 
 
 
Visitor Data Analysis
 

Visitor Data Analysis


  • Live chat visitors analytics data gives you a chance of substantially increasing the level of service delivered to customers.
  • View visitor chat trends and equip your team based on targeted information.
 
 
 
 

Productivity

Make your web based live support experience more enjoyable using highly productive app features.
 
 
Banckle Apps Connections
 

Banckle Apps Connections


  • Take online collaboration to a whole new level with Banckle in-app connections.
  • Seamlessly work with your live website visitors right from the live chat application and create corresponding CRM business leads and contacts for future follow up.
  • Keep all sales and support live conversations and communication at a centralized location.
  • Hold audio and video conferences with your customers, have one click access to your clients’ machines or give live presentations and product demos to your sales prospects! All with Banckle apps platform
 
 
 
 
 
Proactive Invitations and Automatic Request Routing
 

Proactive Invitations and Automatic Request Routing


  • Invite visitors proactively to help them with their queries. Take live customer assistance to another level.
  • Initiate auto-invites for customer assistance after a specified amount of time.
  • Develop better understanding of customer requirements using rule based triggered invitations sharing information specific to customer's needs.
  • Route customers live request to particular operators and get them instant help.
 
 
 
 
 
Greetings & Canned Messages
 

Greetings & Canned Messages


  • Greet your customers the way you like by modifying various available greeting messages.
  • Canned messages help you assist your customers through efficiently answering all their queries.
  • Store common customer queries and improve your knowledge base, provide users with instant answers.
 
 
 
 
 
Feature Rich Co-browsing Experience
 

Feature Rich Co-browsing Experience


  • Send a specific web page to appear on in the cobrowsing window.
  • Allow presenter and participants to view and fill complex forms together.
  • Scroll the web pages in real-time in the co-browsing window.
  • Synchronize presenter and participant's cursors in the cobrowsing window.
  • Communicate in real-time with the end user inside the co-browsing session.
  • Share unique cobrowsing session URL with other participants for a group activity.
 
 
 
 
 
Rich Audio and Visual Notifications
 

Rich Audio and Visual Notifications


  • Audio notifications make sure you do not miss any customer live chat requests.
  • Desktop notifications ensure you get visual alerts of all incoming requests and new messages.
  • Customize notifications by uploading your own media files as well as setting loop times.
  • Push notifications in mobile apps, keeping you informed all the time
 
 
 
 
Supervision and Multi-tasking

Supervision and Multi-tasking


Multiple live chat operators could initiate Operator-to-Operator chat sessions to seamlessly communicate with each other. Users have the edge of multitasking by leading multiple chat sessions and becoming more effective by assisting multiple customers simultaneously. Supervise signed in operators and intervene wherever required, benefit your customers as well as a growing team.

 
Offline Messaging

Offline Messaging


Website visitors can leave offline messages while you are away. Forward received offline messages to your email. Respond to offline messages right from your inbox. Redirect the visitors to a specific webpage when you are not available. Never miss out on any customer query even in your absence.

 
 
 

Live Support with No Language Barrier

Create a global feel of your services for customers visiting your website.
 
 
Auto Translation and Visitor's Language Selection

Auto Translation and Visitor's Language Selection


  • Translation of exchanged messages during a live chat session in real-time into any language.
  • Automatic selection of visitor's language based on their location.
 
 
 
 
 
Set User Interface Language
 

Set User Interface Language


  • Change app interface language conveniently.
  • All major languages supported, enjoy live customer assistance with no geographical boundaries.
 
 
 
 
 
Exclusive RTL Languages Support
 

Exclusive RTL Languages Support


  • Engage customers from RTL language backgrounds.
  • Convenience of typing in any language of operator's or visitor's preference.
 
 
 

Fully Customizable Online Support Solution

Modify the look and feel according to your requirements.
 
 
Template Customization

Template Customization

Customize your email and offline message templates. Insert your own email address.

 
Your Logo and Label

Your Logo and Label

Use your own logo and label. Give the app a personalized feel.

 
Offline Messaging

Match Your Website Theme

Full control over widget's theme modification. Match the color scheme of your website.

 
 
 

Usability

Being a web based live chat software hosted in cloud, Banckle.Chat App is accessible from anywhere at any time.
 
 
Remote Accessibility and Refined User Experience

Remote Accessibility and Refined User Experience


  • Seamlessly bring your customers closer to you by offering live chat support from anywhere.
  • Banckle.Chat App is equipped with an aesthetic, simple and intuitive user interface offering a rich user-experience.
 
 
 
 
 
Platform Independence
 

Platform Independence


  • It works perfectly on Windows, Mac OSX and Linux.
  • All popular browsers supported including Firefox, Chrome, Internet Explorer, Safari and Opera.
  • Enjoy a truly platform/browser independent experience with Banckle.Chat App.
 
 
 
 
 
Track Visitors Typing Text
 

Track Visitors Typing Text


  • View what your customers are typing before it's delivered on operator end and improve your performance levels by quickly answering customer queries.
  • Help users become proactive, not reactive.
 
 
 

Reliability and Support

We're always around for our customers to ensure you have a great service experience.
 
 
99.9% Uptime Guaranteed

99.9% Uptime Guaranteed


Banckle offers SaaS based web solutions with 99.9% uptime guaranteed. If there is a 0.1 % chance of downtime, we always notify app users with in-app notifications about the scheduled downtime.

 
Affordable Pricing Plans

Affordable Pricing Plans


Plans ranging from Free edition to Premium edition, suitable for startup to enterprise level customers. Economical options for everyone, with generous discounts for long term subscriptions.

 
 
Prompt Technical Support

Prompt Technical Support


Just a click away, on the spot assistance from live Banckle customer support team. You have any question, query or issue, you are always welcome to ping our live chat agents and let them do what they do best…Help You!

 
Community Feedback Forum

Community Feedback Forum


Truly customer driven apps! Share your feedback on the Banckle Community forum, a unique and most efficient way we use for improving our apps.Submit Ideas, Questions, Problems or Praises regarding Banckle services, and help Banckle in shaping future of online collaboration.

 
 
APIs & Documentation

Banckle.Chat Web API, Developer Resources & User Documentation


Powerful web APIs to build Banckle.Chat App functions into your own applications, fully customizable. Helper libraries for developers. Based on most common scenarios, documentation holds how-to articles to provide you with a head start and assists you in setting up and using your favorite live chat solution.

 
 
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